Microsoft 365 Service Analyst

Co-op; Manchester; Hybrid; GBP 35,000 - 40,000; Full time

Benefits offered by this job

Annual bonus

28 days holiday rising with service

Pension with employer contributions

Onsite gym access in Manchester HQ

Staff discount

Discounted pay options (Stream)

Virtual healthcare and mental health支持

24/7 colleague support service

Training and career development

Cycle-to-work scheme

Job summary

Co-op in Manchester is recruiting a Microsoft 365 Service Analyst to help govern and optimise Microsoft 365 services. You will work with the Colleague Enablement & Insights team to ensure adoption, accuracy and impact of changes, while delivering clear guidance to colleagues across the business.

You will analyse usage data, coordinate communications for changes, and collaborate with technical and operational teams to drive continual improvements in service performance and colleague experience.

Qualifications

• Experience with Microsoft 365 services.
• Understanding of service management, change management, governance or continual improvement.
• Ability to communicate technical information clearly to technical and non‑technical audiences.
• Good presentation skills and ability to deliver training.
• Experience using data/insight to identify trends and support decision-making.
• Strong stakeholder management and relationship-building across teams.
• Organisational and planning skills with ability to manage multiple priorities.

Responsibilities

• Support ongoing management and continuous improvement of Microsoft 365 services across Co-op.
• Analyse service, adoption and engagement data to identify trends and opportunities.
• Create colleague communications, guidance and training materials for Microsoft 365 tools.
• Support planning, coordination and communication of Microsoft 365 changes and releases.
• Review roadmap updates and change notifications, assess impacts and inform colleagues.

Skills

Microsoft 365

Service management

Change management

Governance

Data analysis

Stakeholder management

Communication

Training delivery

Organisational planning

Problem solving

Job description

Microsoft 365 Service Analyst

£35,000 to £40,000 plus great benefits (Work Level 6B)
Manchester city centre - in this role you’ll work in a hybrid way splitting your time between home and the office one day per week (find out more about our hybrid working policy at https://jobs.coop.co.uk/hybrid-working-policy).

We’re reshaping our Digital, Technology and Data function for the future, creating new opportunities, strengthening our capability, and building clearer, more resilient ways of working so we can deliver even better services for our Co-op, our colleagues, members and customers.

We're looking for a Microsoft 365 Service Analyst to join our Colleague Enablement & Insights team and help us deliver a great Microsoft 365 experience for colleagues across Co-op. You'll support the management, governance and adoption of Microsoft 365 services, helping colleagues get the most from the tools they use every day. Working with technical teams and stakeholders across the business, you'll use insight and continuous improvement to help make sure our services are effective, well-managed and deliver real value.

Why this role matters

This is an opportunity to play a key role in shaping how thousands of colleagues experience Microsoft 365 across Co-op. You'll work at the heart of our Digital Workplace team, helping to introduce new capabilities, improve adoption of digital tools and support changes that make it easier for colleagues to do their jobs. It's a varied role that combines service management, stakeholder engagement, communications, data analysis and continuous improvement, giving you the chance to make a visible impact across a large and complex organisation.

What you'll do

• Support the ongoing management and continuous improvement of Microsoft 365 services across Co-op
• Analyse service, adoption and engagement data to identify trends, opportunities and areas for improvement
• Create colleague communications, guidance and training materials that help people get the most from Microsoft 365 tools
• Support the planning, coordination and communication of Microsoft 365 changes and releases
• Review Microsoft roadmap updates and change notifications, assessing potential impacts and helping keep colleagues informed
• Work with technical and operational teams to understand service impacts, risks and improvement opportunities
• Support governance activities, including licence management, risk tracking, reporting and service documentation
• Build strong relationships with stakeholders across the business, using insight and feedback to improve colleague experience and service performance

What you’ll bring

We’re committed to making our roles as accessible as possible, so we only ask for the minimum criteria. To thrive here, you’ll need to bring:

• Experience working with Microsoft 365 services and a passion for colleague technology.
• An understanding of service management, change management, governance or continual improvement practices
• The ability to communicate technical information clearly and confidently to both technical and non-technical audiences
• Good presentation skills and able to deliver training to colleagues across the business
• Experience using data and insight to identify trends, support decision-making and drive continuous improvement
• Strong stakeholder management skills with the ability to build effective relationships across different teams
• Good organisational and planning skills, with the ability to manage multiple priorities and coordinate activities effectively
• A proactive approach to problem solving, with the confidence to identify opportunities and recommend improvements based on evidence and insight

We know some people may hesitate to apply if they don’t meet every requirement. At Co-op, we’re committed to building diverse and inclusive teams, so if you’re excited about this role but your experience doesn’t align perfectly, we still encourage you to apply.

Why Co-op?

At Co-op, we’re owned by our members. And because we’re owned by you, we can do right by you. So when you join us, you’re not just taking a job, you’re joining a movement. We’re an organisation that puts people and communities first, and we’re powered by purpose. We want this to be a place where you can thrive, so you’ll also receive:

• An annual bonus (based on personal and business performance)
• 28 days holiday (rising to 32 with service) plus bank holidays
• A pension with up to 10% employer contributions
• Access to a subsidised onsite gym (at our Manchester HQ)
• 30% discount on Co-op products and 10% off other brands
• Stream – early access to a percentage of your pay as you earn it
• Virtual healthcare including GP appointments, mental health support, nutrition and fitness advice
• 24/7 colleague support service
• Training and support for your development and career progression
• Cycle-to-work scheme

A place you’ll belong

We’re building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work.

We’re proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we’ll support you.

Learn more about our recruitment process at jobs.coop.co.uk/apply-process and our inclusion commitments at jobs.coop.co.uk/diversity-inclusion