Microbiome Treatment Centre (MTC) Support Officer - College Medicine and Health - 106807 - Grade 6

University of Birmingham; Birmingham; On-site; GBP 40,000; Full time

Job summary

A leading university in the UK is seeking a dedicated MTC Support Officer to coordinate key activities and manage projects within the College of Medicine and Health. This role requires strong administrative skills, ideally in healthcare or educational sectors, and the ability to effectively communicate with stakeholders. The position is full-time, offering a competitive salary ranging from £33,002 to £35,608, progressing to £39,906, with an excellent benefits package including 40 days holiday, flexible work arrangements, and development opportunities.

Benefits

40 days paid holiday

Flexible working arrangements

Occupational sick pay

Pension scheme

Subsidised day nurseries

Qualifications

• Graduate with a good honours degree and healthcare experience.
• Proven administrative skills in coordinating scientific or clinical projects.
• Understanding of unlicensed medicinal product supply guidelines.
• Experience in GMP and pharmaceutical quality management.
• Strong communication and interpersonal skills.

Responsibilities

• Coordinate donor recruitment and FMT delivery processes.
• Maintain MTC's databases and assist with quality control.
• Assist in regulatory inspections and audits.

Skills

Administrative skills

Project management support

Communication skills

Interpersonal skills

Problem-solving skills

IT skills

Education

Undergraduate degree

Tools

Spreadsheets

Database management

Job description

Position Details

College of Medicine and Health

Location: University of Birmingham, Edgbaston, Birmingham UK

Full time starting salary is normally in the range £33,002 to £35,608 with potential progression once in post to £39,906

Grade: 6

Full Time, Permanent

Closing date: 1st January 2026

This role is also open as an internal secondment opportunity which would need to be agreed by your current line manager.

Our offer to you

People are at the heart of what we are and do.

The University of Birmingham is proud to have been a part of the City of Birmingham and the wider region for over 100 years, and we are equally proud to be recognised as a leading global university. We want to attract talented people from across the city and beyond, support them to succeed, and celebrate their success.

We are committed to helping the people who work here develop through our sector‑leading Birmingham Professional programme which provides all professional services staff with development opportunities and the encouragement to reach their full potential. With almost 5,000 professional services jobs in a wide range of functions in Edgbaston and in our campus in Dubai, there are plenty of opportunities for you to be able to develop your career at the University.

We believe there is no such thing as a typical member of staff and that diversity is a source of strength that underpins the exchange of ideas, innovation, and debate. We warmly welcome people from all backgrounds and are committed to fostering an inclusive environment where diversity is at the heart of who and what we are, and how we work.

Supporting our people to achieve a healthy work/life balance is important both to our employees and to the success of the University and, depending on the role, we offer a variety of flexible working arrangements. We therefore welcome discussions on all forms of flexible working. In addition, you will receive a generous package of benefits including 40 days paid holiday a year, one paid day a year for volunteering, occupational sick pay, and a pension scheme. We also have three high quality subsidised day nurseries.

The University is situated in leafy Edgbaston and there are excellent transport links to our beautiful campus, including main bus routes and a train station on site. On campus we have a state‑of‑the‑art sports centre with pool, shops, places to eat and drink, our own art gallery, museum and botanical gardens.

Find out more about the benefits of working for the University of Birmingham

Role Summary

The post-holder will be responsible for the day‑to‑day coordination and administration of key MTC activities, maintaining up to date communications with stakeholders, databases, the organisation and coordination of meetings. He/she will work closely with MTC Service Manager and Production Manager in all matters of administration and operations and will be expected to provide an efficient and effective central point of contact and, to facilitate the development and implementation of new business.

Main Duties

MTC Support Officer will coordinate smaller projects in their entirety or manage elements of larger projects or assist in the management of one or more larger projects through the provision of well‑developed and timely project management support. You will be expected to work proactively and use your initiative and planning skills to work towards tight timelines, and priorities to ensure progress is maintained as expected, identify any issue and propose solutions.

You will be expected to:

• Coordinating donor recruitment process, from receiving the request to donor recruitment in the event of the absence or unavailability of the relevant personnel.
• Facilitating the Coordination of FMT delivery to NHS sites in the event of the absence or unavailability of the relevant personnel.
• Maintaining MTC's donors and patient’s database in the event of the absence or unavailability of the relevant personnel.
• Being flexible with working hours (Potential early start).
• Acting as the Quality Control releasing officer for Specials under training.
• Approval and monitoring of suppliers, goods receipt, the designation and monitoring of storage areas/units for materials and products.
• Installation and validation of new equipment, maintenance, calibration and cleaning.
• Development and strict implementation of written procedures and documents forming part of the MTC quality management system, training of technical staff on new developments, and contribution to internal/external audits and regulatory inspections, including corrective and preventative actions.
• Assisting the Quality Manager with the identification of assessment, root actions, non‑conformances, related to manufacture or quality control, risk cause analysis, implementation of corrective and preventative actions.
• Assisting the Quality Manager with the instigation and implementation of the appropriate procedures for controlling changes related to manufacture, or quality control.
• Assisting the Quality manager with trending of environmental monitoring data quarterly.
• Completion, maintenance and appropriate management of all the records, associated with the quality related duties carried out and ensuring the appropriate review and sign off.
• Assisting in the implementation of laboratory Health and Safety.
• Be willing to be trained in FMT production activities and be able to verify documents
• Preparing Certificates of Analysis.
• Supports the University’s sustainability agenda through resource efficient working.
• Promotes equality and values diversity acting as a role model and fostering an inclusive working culture.
• Any other duties commensurate with the grade.

Required Knowledge, Skills, Qualifications, Experience

• A graduate with a good honours degree with experience in health care and/or the higher education sector.
• Proven relevant administrative skills with experience of coordinating and management support of scientific or clinical projects.
• Have deep understanding of the supply of unlicensed medicinal product (“Specials”) MHRA guidance Note 14 2014, Human Medicine Regulations 2012 (SI 2012/1916), Regulation 167 of the human Medicinal Regulations 2012.
• Experience of GMP and pharmaceutical quality management system.
• Clear and articulate communication and high‑level interpersonal skills are an essential part of the role in order to establish the necessary key relationships with people and organisations both internally and externally and at all levels.
• Experience of external communications, particularly producing promotional material; web‑based and conventional.
• Excellent IT skills, particularly in spreadsheets and database management, and the ability to develop and implement sophisticated output and outcome monitoring and reporting systems.
• Good attention to detail and methodical approach to work with the ability to prioritise workloads in order to meet deadlines and have demonstrable problem‑solving skills.
• Excellent writing and minute‑taking skills.
• An ability to work proactively, with little supervision, under pressure and to deadlines.
• Ability to work on own initiative and to make decisions confidently whilst recognising their limitations with effective team working.
• Experience of working in a medical research environment and an understanding of scientific/medical terminology.
• A high degree of professionalism, tact, and diplomacy, and the ability to exercise discretion regarding the handling and management of sensitive information/issues.
• A high degree of initiative, personal judgement, resourcefulness, flexibility, and a self‑motivating approach.
• Ability to work effectively in a large, complex organisation, and to develop a good understanding of how the University and higher education institutions work.
• Knowledge of the protected characteristics of the Equality Act 2010, and how to actively ensure in day‑to‑day activity in own area that those with protected characteristics are treated equally and fairly.

Dimensions

Roles at this level will require expertise and a detailed understanding of methods, systems and procedures in an administrative and pharmaceutical quality management areas. You will either use specialist knowledge or have more of a planning/co‑ordination/project role or a role which is supervisory in nature where you may manage a team doing similar kinds of work. You will have the opportunity to exercise a high degree of personal responsibility and initiative which you will use to resolve queries; you will use your judgement to deal with unforeseen problems and circumstances, all with limited guidance/supervision.

Core competencies/transferable skills

Working at this level you will be able to develop and successfully use the core competencies/transferable skills outlined in each of the areas shown below. As appropriate for the level, our Birmingham Professionals will take ownership for getting things done. You will be expected to be flexible as required in supporting your department and wider University.

The aim of the MTC is to become financially self‑sustainable and the post holder will be expected to manage and oversee the Centre budget and also contribute to the set up and delivery of new services and clinical trials.

The post holder will have no direct line management responsibilities but will be providing management support to the Centre Lead and Production Manager.

The post‑holder will interact with internal and external stakeholders at various levels. Senior academic/clinical academic staff, ATF staff, Research & Knowledge Transfer team, finance personnel, clinical trials teams, R&D/clinical staff at NHS sites across the UK Trusts, regulatory inspectors.

Planning and organising

• Work activity will be determined by the Centre Lead and Line Manager working with the MTC Operational Group.
• The post holder is expected to work towards tight deadlines, priorities and work schedules, within the directions provided by the Line Manager and Centre Lead, to manage, develop and implement their work objectives.
• The role will require elements of forward planning, but the post holder will also be required to be reactive to enquiries or problems.
• The post holder will plan with other stakeholders the most efficient use of resources and will be expected to use the most appropriate techniques to ensure results delivery.

Problem solving and decision making

• Based on their own experience, the post holder will be expected to proactively anticipate identity and assess problems and weaknesses within their work area, and to make appropriate suggestions to solve these and coordinate a resolution.
• He/she will be expected to take responsibility for assessing more serious issues and deciding whether they able to resolve them independently or seek the advice of more senior personnel for resolution or escalation.
• The post holder would be expected to;
  • Liaise with the MTC Operational Group for decisions about the delivery of new activities, new potential collaborations or opportunities, and the planning and delivery of new activity such as workshops and seminar series.
  • Anticipate and identify issues in own area based on experience.
  • Make appropriate suggestions for improvements and implement these when agreed in own area.
  • Facilitate change, and articulate the implications and benefits of change to others.
  • Focus on determining short‑term priorities of work area, and how to maximise quality, efficiency and continuity.

Organisational understanding

• Quickly develop an understanding of their working area and how it contributes to the success of the University.
• Display an interest in how the University operates beyond own working area; develop and share this knowledge with others.

Relationships and communication

• Develop and maintain excellent working relationships in own area, and more widely as required for collaborative working opportunities.
• Communicate clearly and openly with others both within and external to the University and use a range of communication skills and strategies to gain commitment to a course of action.
• Demonstrate collaborative working at all times, including with others outside the immediate work area.

Further particulars can be found here

Informal enquiries to Iran Nasri Ashrafi, email: [e-mail]

View our staff values and behaviours here

Use of AI in applications:

We want to understand your genuine interest in the role and for the written elements of your application to accurately reflect your own communication style. Applications that rely too heavily on AI tools can appear generic and lack the detail we need to assess your skills and experience. Such applications will unlikely be progressed to interview.

We believe there is no such thing as a 'typical' member of University of Birmingham staff and that diversity in its many forms is a strength that underpins the exchange of ideas, innovation and debate at the heart of University life. We are committed to proactively addressing the barriers experienced by some groups in our community and are proud to hold Athena SWAN, Race Equality Charter and Disability Confident accreditations. We have an Equality Diversity and Inclusion Centre that focuses on continuously improving the University as a fair and inclusive place to work where everyone has the opportunity to succeed. We are also committed to sustainability, which is a key part of our strategy. You can find out more about our work to create a fairer university for everyone on our website .