Metering & Billing Processing Specialist - Flexible Hours

YTL UK; Nailsea; Remote; GBP 23,000 - 30,000; Full time

Benefits offered by this job

25 days holiday

Pension contribution 20%

Refer a friend bonus

Holiday buy/sell

Job summary

Pelican is seeking a proactive Processing Centre Administrator to support the Meter Connections team. You will handle high volumes of admin, update customer records, and respond to enquiries across multiple channels while delivering a first-class customer experience.

You will work closely with colleagues to resolve queries quickly and provide expert guidance on the phoneline. The role emphasizes continuous improvement and flexible working options to fit around your life.

Qualifications

• Strong attention to detail and excellent organisational skills.
• Proactive approach with a desire to improve processes and customer journeys.
• Comfortable working in a fast-paced environment and handling high volumes of admin.

Responsibilities

• Handle high volumes of administration and maintain accurate records.
• Respond to customer enquiries across multiple channels ensuring first-contact resolution where possible.
• Support with meter applications and related inquiries while guiding customers.

Skills

Attention to detail

Organisational skills

Customer service

Multi-channel communication

Tools

MS Office

Job description

Pelican is seeking a proactive Processing Centre Administrator to support the Meter Connections team. You will handle high volumes of admin, update customer records, and respond to enquiries across multiple channels while delivering a first-class customer experience.

You will work closely with colleagues to resolve queries quickly and provide expert guidance on the phoneline. The role emphasizes continuous improvement and flexible working options to fit around your life.