Meter Billing Administrator

YTL UK; Nailsea; Remote; GBP 21,000 - 30,000; Full time

Benefits offered by this job

Holiday allowance

Pension plan

Holiday buy/sell

Pay increments

Performance bonus

Healthcare package

Refer a friend

Life insurance

EV scheme

Family policies

Community day

Retail discounts

Job summary

Pelican, based in Nailsea, is seeking a Meter Billing Administrator to join a friendly billing team. The role involves scheduling meter reading appointments, producing customer bills, and handling queries with accuracy and a proactive approach.

You will work in a fast-paced environment, emphasizing data integrity and excellent customer service via telephone. The company offers extensive benefits and opportunities for upskilling within a supportive culture.

Qualifications

• Experience in customer service within a fast-paced environment.
• Demonstrated accuracy when handling data and processes.

Responsibilities

• Schedule customer appointments for meter readings.
• Ensure compliance with industry legislation and internal policies.
• Generate customer bills and address queries promptly.
• Maintain accuracy updating the billing system and customer records.

Skills

Customer service

Teamwork

Attention to detail

Communication

Phone handling

Proactive learning

Job description

We are looking for a Meter Billing Administrator to work within our friendly and supportive billing team.

What you'll do

Working in a fast paced, target driven environment as a part of the Billing team, your role as Meter Billing Administrator includes scheduling customer appointments for the collection of meter readings, ensuring compliance with industry legislation, producing customer bills and making sure that any queries arising are dealt with in an efficientand proactive manner.

As we are handling customer data, accuracy and attention to detail when updating our customer billing system is key, as is a professional, friendly and helpful manner to our customers and colleagues alike.

What you'll need

You will have experience within customer service, priding yourself on working well within a team and thrive on working under pressure whilst still demonstrating a high ability of accuracy within a fast-paced environment.

We provide excellent opportunities for upskilling our people, so you will be keen to learn new processes and be able to show pro-activeness in excelling your learning. You must be confident and have experience in providing top level customer service via the telephone and in handling complaints.

What you'll receive

We offer a wealth of both financial and non-financial benefits, including:

• 25 days' holiday rising to 28 with length of service
• Up to 20% combined pension contribution
• Opportunity to buy or sell holiday
• Pay increments yearly rewarding your first 3 years of service
• Performance related bonus of up to 10%
• A healthcare package that allows you to claim back healthcare costs
• £1000 'Refer a friend/family' scheme
• Life assurance of up to four times your salary
• Sustainable benefits including electric vehicle and cycle2work schemes
• A range of family friendly policies including enhanced maternity and paternity leave
• Paid community day
• Cashback and discounts from over 3,000 retailers

Who we are

Pelican is a multiple award-winning company based in Nailsea just south of Bristol providing customer services for clients including Wessex Water and Bristol Water. From meter reading and billing to collections and customer support.

We pride ourselves on the fact that both our customers and our people are at the heart of everything we do.

We are proud to have won several awards including Best Customer Engagement, Best People Engagement, Best Mental Health in the workplace, South West Contact Centre of the year andhave recently been ranked 19th in the Sunday Times Best 100 Companies to work for in the UK.

We pride ourselves on being an inclusive and engaging place to work. Our annual People Promises are based directly on feedback from our team members. Our committees and working groups including Health and Wellbeing, Mental Health First Aiders, Meet4menopause, LGBTQ+ alliance, Carers Network and our Working Parents group are all populated by our own people.

We have signed the Armed Forces Covenant and are a Disability Confident Committed employer. Please let us know if you need any additional support or help to assist you in your application.

All our roles are subject to disclosure and barring screening (DBS) checks and successful candidates will be asked to disclose details of any unspent cautions or convictions. We recognise the contribution that people with criminal records can make, and any information given will be confidential and considered on an individual basis.

All candidates are required to provide us with right to work in the UK documentation and, regretfully, we are not able to offer sponsorship at this time.