Meter Billing Specialist - Customer Care & Accuracy

YTL UK; Nailsea; Remote; GBP 21,000 - 30,000; Full time

Benefits offered by this job

Holiday allowance

Pension plan

Holiday buy/sell

Pay increments

Performance bonus

Healthcare package

Refer a friend

Life insurance

EV scheme

Family policies

Community day

Retail discounts

Job summary

Pelican, based in Nailsea, is seeking a Meter Billing Administrator to join a friendly billing team. The role involves scheduling meter reading appointments, producing customer bills, and handling queries with accuracy and a proactive approach.

You will work in a fast-paced environment, emphasizing data integrity and excellent customer service via telephone. The company offers extensive benefits and opportunities for upskilling within a supportive culture.

Qualifications

• Experience in customer service within a fast-paced environment.
• Demonstrated accuracy when handling data and processes.

Responsibilities

• Schedule customer appointments for meter readings.
• Ensure compliance with industry legislation and internal policies.
• Generate customer bills and address queries promptly.
• Maintain accuracy updating the billing system and customer records.

Skills

Customer service

Teamwork

Attention to detail

Communication

Phone handling

Proactive learning

Job description

Pelican, based in Nailsea, is seeking a Meter Billing Administrator to join a friendly billing team. The role involves scheduling meter reading appointments, producing customer bills, and handling queries with accuracy and a proactive approach.

You will work in a fast-paced environment, emphasizing data integrity and excellent customer service via telephone. The company offers extensive benefits and opportunities for upskilling within a supportive culture.