Customer Care & Billing Advisor

Confidential; England; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Annual leave

Bank holidays

Sick pay

Life assurance

GP access

Counselling (EAP)

Eye care

Rewards program

Mentorship

On-site parking

Gym access

Company events

Casual dress

Dog-friendly

Training academy

Job summary

Confidential is seeking a Customer Care Advisor to handle customer queries via phone and written communication with accuracy, compliance and high service standards. You will manage customer accounts, billing and metering data, and collaborate with other departments to improve processes and address concerns.

The role emphasizes delivering excellent customer service, maintaining positive customer relationships and contributing to loyalty and satisfaction. UK-based applicants only.

Qualifications

• Office experience required.
• Experience in a customer-facing role for a service provider.
• Finance/utilities sector experience preferred.

Skills

Excellent communication

Telephone manner

Problem solving

Organisational skills

IT skills

Excel/Word/Outlook

Numeracy/Literacy

Multitasking

Customer service

Attention to detail

Workload management

Pro-active

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

Confidential is seeking a Customer Care Advisor to handle customer queries via phone and written communication with accuracy, compliance and high service standards. You will manage customer accounts, billing and metering data, and collaborate with other departments to improve processes and address concerns.

The role emphasizes delivering excellent customer service, maintaining positive customer relationships and contributing to loyalty and satisfaction. UK-based applicants only.