Processing Administrator

YTL UK; Nailsea; Remote; GBP 23,000 - 30,000; Full time

Benefits offered by this job

25 days holiday

Pension contribution 20%

Refer a friend bonus

Holiday buy/sell

Job summary

Pelican is seeking a proactive Processing Centre Administrator to support the Meter Connections team. You will handle high volumes of admin, update customer records, and respond to enquiries across multiple channels while delivering a first-class customer experience.

You will work closely with colleagues to resolve queries quickly and provide expert guidance on the phoneline. The role emphasizes continuous improvement and flexible working options to fit around your life.

Qualifications

• Strong attention to detail and excellent organisational skills.
• Proactive approach with a desire to improve processes and customer journeys.
• Comfortable working in a fast-paced environment and handling high volumes of admin.

Responsibilities

• Handle high volumes of administration and maintain accurate records.
• Respond to customer enquiries across multiple channels ensuring first-contact resolution where possible.
• Support with meter applications and related inquiries while guiding customers.

Skills

Attention to detail

Organisational skills

Customer service

Multi-channel communication

Tools

MS Office

Job description

We have an exciting opportunity for an enthusiastic, confident and motivated Processing Centre Administrator to join our fast-paced Meter Connections team. You'll support customers with meter applications, meter reversions and related enquiries while delivering a first-class customer experience.

What you'll do

The role involves managing high volumes of administration, maintaining accurate billing records, updating customer information and responding to enquiries across multiple channels, providing first-contact resolution wherever possible. Working closely with colleagues and key partners, you'll resolve queries quickly and accurately while supporting our dedicated phoneline with expert guidance.

What you'll need

Strong attention to detail, excellent organisational skills and a proactive approach are essential. We're looking for someone who embraces coaching, identifies opportunities for improvement and helps enhance both efficiency and the customer journey.

In return, we'll invest in your development through regular coaching, skill-building and career development opportunities. You'll also benefit from a personalised onboarding programme and flexible working options designed to fit around your life.

What you'll receive

We offer a wealth of both financial and non-financial benefits, including:

• 25 days' holiday rising to 28 with length of service.
• Up to 20% combined pension contribution.
• Opportunity to buy or sell holiday.
• Pay increments yearly rewarding your first 3 years of service.
• Performance related bonus of up to 10%.
• A healthcare package that allows you to claim back healthcare costs.
• £1000 'Refer a friend/family' scheme.
• Life assurance of up to four times your salary.
• Sustainable benefits including electric vehicle and cycle2work schemes.
• A range of family friendly policies including enhanced maternity and paternity leave.
• Paid community day.
• Cashback and discounts from over 3,000 retailers.

Who we are

Pelican is a multiple award-winning company based in Nailsea just south of Bristol providing customer services for clients including Wessex Water and Bristol Water. From meter reading and billing to collections and customer support.

We pride ourselves on the fact that both our customers and our people are at the heart of everything we do.

We are proud to have won several awards including Best Customer Engagement, Best People Engagement, Best Mental Health in the workplace, South West Contact Centre of the year andhave recently been ranked 19th in the Sunday Times Best 100 Companies to work for in the UK.

We pride ourselves on being an inclusive and engaging place to work. Our annual People Promises are based directly on feedback from our team members. Our committees and working groups including Health and Wellbeing, Mental Health First Aiders, Meet4menopause, LGBTQ+ alliance, Carers Network and our Working Parents group are all populated by our own people.

We have signed the Armed Forces Covenant and are a Disability Confident Committed employer. Please let us know if you need any additional support or help to assist you in your application.

All our roles are subject to disclosure and barring screening (DBS) checks and successful candidates will be asked to disclose details of any unspent cautions or convictions. We recognise the contribution that people with criminal records can make, and any information given will be confidential and considered on an individual basis.

All candidates are required to provide us with right to work in the UK documentation and, regretfully, we are not able to offer sponsorship at this time.