Mercedes-Benz Star Expert

Sytner Group; Bedford; On-site; GBP 60,000 - 80,000; Full time

Job summary

A prominent automotive group is seeking a Star Expert to join their team in Bedford. You will be the first point of contact for customers, promoting Mercedes-Benz vehicles and enhancing customer engagement. Ideal candidates will have retail experience and a passion for superb customer service. Extensive training will be provided to deepen knowledge of the Mercedes-Benz brand. This full-time position offers a rewarding work environment with impressive benefits like enhanced holiday entitlement and development opportunities.

Benefits

Enhanced Holiday Entitlement – 33 days

Industry-leading Maternity, Paternity and Adoption Pay

Career Development

Recognition of Long Service every 5 years

Discounted Car Schemes

High Street Discounts

Discounted Gym memberships

Cycle to work scheme

One day a year paid voluntary / community work

Qualifications

• Previous experience in retail or a customer-facing role is preferred.
• Passion for delivering excellent customer care.
• Ability to thrive in a competitive environment.

Responsibilities

• Initiate conversations and build rapport with customers.
• Promote Mercedes-Benz brand benefits and vehicle ownership.
• Deliver high levels of customer service at all times.

Skills

Customer service skills

Retail experience

Self-motivation

Enthusiasm for learning

Job description

About The Role

A fantastic opportunity is available for a Star Expert to join our team at Mercedes-Benz of Bedford. As a Mercedes-Benz Star Expert, you will be the first point of contact for customers by initiating conversation and building rapport to excite them about the brand. You will promote the benefits and unique selling points of Mercedes-Benz, accessories and vehicle ownership. This is a full-time role which can typically include weekends to ensure we provide our customers with the highest possible levels of service.

About You

Ideally, you will have previous experience of working in retail and be able to maintain exceptional customer care in a competitive environment. A passion for delivering excellent customer service is a key attribute of the position, along with a determination to expand your knowledge and inspire others; you will demonstrate enthusiasm and self-motivation to excel in customer service. We offer extensive training to allow you to develop expert knowledge of the Mercedes-Benz Brand. This role is a fantastic opportunity for those who enjoy meeting people and working for a prestige brand in a highly successful and motivated team.

Why Sytner?

Sytner Group are delighted to provide an industry-leading benefits package. We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential.

• Enhanced Holiday Entitlement – 33 days inc. bank holidays
• Industry-leading Maternity, Paternity and Adoption Pay
• Career Development
• Recognition of Long Service every 5 years
• Discounted Car Schemes
• High Street Discounts
• Discounted Gym memberships
• Cycle to work scheme
• One day a year paid voluntary / community work

At Sytner, our values and the way we behave are important to us. We are committed to creating an equitable working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential. As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process. For more information around reasonable adjustments and the recruitment process please click here.

We represent over 23 of the world's most prestigious vehicle brands, across our 140 UK dealerships. We pride ourselves on ‘Developing Talent and ‘Building Careers’ and our colleagues recently scored Sytner Group an outstanding 89% on our colleague engagement survey.

Location

Mercedes-Benz of Bedford
Ampthill Road, Bedford, Bedfordshire, United Kingdom, MK42 9QZ