Membership Support Team Leader

David Lloyd Leisure Ltd; Hounslow; On-site; GBP 30,000 - 36,000; Full time

Benefits offered by this job

Free club membership for you and your

50% discount on food and drinks

Discounts on swimming, tennis lessons,

Personal training discounts

Career advancement through internal培训

Wagestream App: Get paid on demand!

Benefits Suite access

Job summary

David Lloyd Leisure Ltd in the United Kingdom is seeking a Membership Support Team Leader to oversee a team of Member Support Advisors and ensure delivery of world-class service to our members. You will report into the Member Support Operations Manager and drive KPI performance across daily, weekly and monthly targets.

Shifts may vary, with morning, evening and weekend work required. The role emphasises exceptional customer service, leadership, and a supportive, inclusive culture within our

Qualifications

• Experience leading a small team in a customer service setting.
• Proven ability to resolve escalated queries and manage disputes.
• Strong organisational and commercial acumen with a customer-first mindset.

Responsibilities

• Lead and develop a team of Member Support Advisors.
• Monitor team performance and ensure delivery of daily/weekly/monthly KPIs.
• Resolve high-level escalated member queries and drive continuous service improvements.
• Coordinate shifts and ensure coverage across mornings, evenings and weekends.

Skills

Customer service

Leadership

Organisational skills

Empathy

Job description

£33,000
Would you like to join Europe’s leading premium health and wellness group?

Our team members are the ambassadors of our business, and we are on the lookout for a passionate Membership S upport T eam leader to join our team!

As a Member Support Team Leader you will r eport into the Member Support Operations Manager, lead ing a team of Member Support Advisors, ensuring they have the skillset & breadth of knowledge to deliver a world class service to our members .

You will resolve high level escalated member queries by m onitoring team performance and overseeing the delivery of daily, weekly & monthly KPI’s .

Please be aware shifts may vary - m orning , evening & weekend working will be required .

Our Team Members are at the heart of what we do. This is why we ensure everyone working at David Lloyd Clubs feels a sense of belonging and thrivesphysically and mentally.

Our perks :

• - Free Club Membership for you and your family!
• - 50% Discount on food and drinks.
• - Discounts on Swimming, Tennis Lessons, and Personal Training.
• - Opportunities for Career Advancement through internal training and development.
• - Wagestream App : Get paid on demand!
• - Access to our Benefits Suite .

About you:

• - Exceptional customer service skills
• - Highly developed leadership qualities
• - Organisational skills & commercial acumen
• - Ability to use an empathic & reasonable approach to member queries

Join us and help us create a thriving and inclusive culture. Together, we’re more than a Club!
Heston