Membership Support Team Leader

David Lloyd Leisure Ltd.; Hounslow; Remote; GBP 28,000 - 38,000; Full time

Benefits offered by this job

Free Club Membership

50% Discount on food and drinks

Discounts on Swimming, Tennis Lessons,

Personal Training

Wagestream App

Benefits Suite

Job summary

David Lloyd Leisure Ltd. is seeking a Membership Support Team Leader in the United Kingdom to oversee a team of Member Support Advisors and ensure a world-class service for our members. You will monitor performance and drive KPI delivery across daily, weekly and monthly targets.

The role requires flexibility for shifts including mornings, evenings, and weekends. You will report to the Member Support Operations Manager and play a key part in shaping a welcoming culture across clubs.

Qualifications

• Exceptional customer service skills.
• Highly developed leadership qualities.
• Organisational skills & commercial acumen.
• Empathic & reasonable approach to member queries.

Responsibilities

• Lead a team of Member Support Advisors.
• Resolve high level escalated member queries.
• Monitor team performance and oversee the delivery of daily, weekly & monthly KPIs.

Skills

Customer service

Leadership

Organisational skills

Empathy

Job description

## Membership Support Team LeaderApply: Heston: Full time: Posted Today: End Date: October 12, 2026 (13 days left to apply): JR015278£33,000**Would you like to join Europe’s leading premium health and wellness group?**Our team members are the ambassadors of our business, and we are on the lookout for a passionate Membership Support Team leader to join our team!As a Member Support Team Leader you will report into the Member Support Operations Manager, leading a team of Member Support Advisors, ensuring they have the skillset & breadth of knowledge to deliver a world class service to our members.You will resolve high level escalated member queries by monitoring team performance and overseeing the delivery of daily, weekly & monthly KPI’s.Please be aware shifts may vary - morning, evening & weekend working will be required.**Our Team Members are at the heart of what we do. This is why we ensure everyone working at David Lloyd Clubs feels a sense of belonging and thrives physically and mentally.**Our perks:* **Free Club Membership** for you and your family!* **50% Discount** on food and drinks.* Discounts on Swimming, Tennis Lessons, and Personal Training.* Opportunities for **Career Advancement** through internal training and development.* **Wagestream App**: Get paid on demand!* Access to our **Benefits Suite**.About you:* Exceptional customer service skills* Highly developed leadership qualities* Organisational skills & commercial acumen* Ability to use an empathic & reasonable approach to member queries**Join us and help us create a thriving and inclusive culture. Together, we’re more than a Club!**