Member Support Advisor - Hatfield. Closes 4 Oct

Club Rugby; Hatfield; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Free club membership for you and your/

50% discount on food and drinks

Discounts on swimming, tennis lessons,

Career advancement opportunities

Wagestream on-demand pay

Benefits suite access

Job summary

Club Rugby in Hatfield is seeking a passionate Member Support Advisor to join our hub-based team. You will handle member queries across chat, phone and email, processing requests accurately and delivering high-quality service.

This role is office-based with shift hours 9:00-17:00 or 10:00-18:00 and requires a commutable distance to the hub. You'll benefit from free club membership for you and family, food and drinks discounts, sport and fitness discounts, career development opportunities and

Qualifications

• Experience in outbound calling and handling customer queries is essential.
• Drive to hit targets and thrive in a fast-paced environment.
• Excellent communication and organisational skills.

Responsibilities

• Handle member queries via chat, phone and email.
• Process membership requests accurately and efficiently.
• Engage with members to deliver high-quality service.

Skills

Outbound calling

Customer queries handling

Communication skills

Organisation skills

Target-driven

Call centre experience

Job description

Would you like to join Europe's leading premium health and wellness group?

Our team members are the ambassadors of our business and we are on the lookout for a passionate Member Support Advisor - * Hub Location* to join our team!

Your role will effectively handle our member queries and requests received into the Member Support team via all contact channels including Chat, Telephone and Email. You will then process these membership queries in a timely, accurate and efficient manner and actively engage with our members to give the best possible quality and service.

Based at a hub within our *CLUBNAME* David Lloyd Club, you will work as part of a team focused on providing outstanding service and support to our members.This role is based in one of our Membership Hubs, with working hours of either 9:00-17:00 or 10:00-18:00, offering a consistent and structured working pattern.

We create an environment where our teams feel a sense of belonging, an environment where they can thrive, both physically and mentally whilst fulfilling their full potential

• Free Club Membership for you and your family!
• 50% Discount on food and drinks.
• Discounts on Swimming, Tennis Lessons, and Personal Training.
• Opportunities for Career Advancement through internal training and development.
• Wagestream App: Get paid on demand!
• Access to our Benefits Suite.

About you:

• Experience in outbound calling and handling customer queries is essential. Previous experience in a call centre environment would be desirable
• A drive to hit targets
• Resilient with the ability to thrive in a fast-paced environment
• Excellent communication and organisation skills
• You will need to be within a reasonable commuting distance of the hub, as this position is fully office-based.

Join us and help us create a thriving and inclusive culture. Together, we're more than a Club!