Membership Support Team Leader

David Lloyd Leisure; City of Westminster; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Free Club Membership for you and your 

50% Discount on food and drinks

Discounts on Swimming, Tennis Lessons,

Personal Training discounts

Wagestream App : Get paid on demand!

Job summary

David Lloyd Leisure is seeking a dedicated Membership Support Team Leader to join our premium health and wellness group in the UK. You will lead a team of Membership Support Advisors, ensuring they have the skills and knowledge to deliver world-class service to our members.

Reporting into the Member Support Operations Manager, you will monitor daily, weekly and monthly KPI performance, resolve high level escalations, and oversee shifts including mornings, evenings and weekends to ensure

Qualifications

• Exceptional customer service skills.
• Highly developed leadership qualities.
• Organisational skills & commercial acumen.
• Empathic & reasonable approach to member queries.

Responsibilities

• Lead a team of Membership Support Advisors.
• Monitor daily, weekly and monthly KPI performance.
• Resolve high‑level escalated member queries.
• Coordinate shifts (morning, evening, weekends).

Skills

Customer service

Leadership

Organizational skills

Commercial acumen

Empathy in queries

Job description

Would you like to join Europe's leading premium health and wellness group? Our team members are the ambassadors of our business, and we are on the lookout for a passionate Membership S upport T eam leader to join our team! As a Member Support Team Leader you will r eport into the Member Support Operations Manager, lead ing a team of Member Support Advisors, ensuring they have the skillset & breadth of knowledge to deliver a world class service to our members . " You will resolve high level escalated member queries " by m onitoring team performance and overseeing the delivery of daily, weekly & monthly KPI's . Please be aware shifts may vary - m orning , evening & weekend working will be required .

• Exceptional customer service skills "
• Highly developed leadership qualities "
• Organisational skills & commercial acumen "
• Ability to use an empathic & reasonable approach to member queries "Our Team Members are at the heart of what we do. This is why we ensure everyone working at David Lloyd Clubs feels a sense of belonging and thrives"physically and mentally.

Our perks :

• Free Club Membership for you and your family!
• 50% Discount on food and drinks.
• Discounts on Swimming, Tennis Lessons, and Personal Training.
• Opportunities for Career Advancement through internal training and development.
• Wagestream App : Get paid on demand!