Member Support Team Lead – Premium Wellness Club

David Lloyd Clubs Ltd; Rectory Hartlands; On-site; GBP 30,000 - 36,000; Full time

Benefits offered by this job

Free Club Membership for you and your 

Family membership

50% Discount on food and drinks

Discounts on Swimming, Tennis Lessons,

Personal Training

Wagestream App

Benefits Suite

Job summary

David Lloyd Clubs Ltd is seeking a passionate Membership Support Team Leader to guide a team of Member Support Advisors, ensuring world-class service to our members. You will report to the Member Support Operations Manager and oversee daily KPIs.

Shifts may vary (morning, evening and weekend). Perks include free club membership for you and your family, 50% discount on food and drinks, and access to Wagestream and our Benefits Suite.

Qualifications

• Exceptional customer service skills.
• Highly developed leadership qualities.
• Organisational skills & commercial acumen.

Responsibilities

• Lead a team of Member Support Advisors and ensure world-class service.
• Resolve high-level escalated member queries and monitor KPI performance.
• Report into the Member Support Operations Manager and oversee daily KPIs.

Skills

Customer service

Leadership

Organization

Commercial acumen

Empathy

Job description

David Lloyd Clubs Ltd is seeking a passionate Membership Support Team Leader to guide a team of Member Support Advisors, ensuring world-class service to our members. You will report to the Member Support Operations Manager and oversee daily KPIs.

Shifts may vary (morning, evening and weekend). Perks include free club membership for you and your family, 50% discount on food and drinks, and access to Wagestream and our Benefits Suite.