Membership Support Team Leader

David Lloyd Clubs Ltd; Rectory Hartlands; On-site; GBP 30,000 - 36,000; Full time

Benefits offered by this job

Free Club Membership for you and your 

Family membership

50% Discount on food and drinks

Discounts on Swimming, Tennis Lessons,

Personal Training

Wagestream App

Benefits Suite

Job summary

David Lloyd Clubs Ltd is seeking a passionate Membership Support Team Leader to guide a team of Member Support Advisors, ensuring world-class service to our members. You will report to the Member Support Operations Manager and oversee daily KPIs.

Shifts may vary (morning, evening and weekend). Perks include free club membership for you and your family, 50% discount on food and drinks, and access to Wagestream and our Benefits Suite.

Qualifications

• Exceptional customer service skills.
• Highly developed leadership qualities.
• Organisational skills & commercial acumen.

Responsibilities

• Lead a team of Member Support Advisors and ensure world-class service.
• Resolve high-level escalated member queries and monitor KPI performance.
• Report into the Member Support Operations Manager and oversee daily KPIs.

Skills

Customer service

Leadership

Organization

Commercial acumen

Empathy

Job description

£33,000Would you like to join Europe’s leading premium health and wellness group?Our team members are the ambassadors of our business, and we are on the lookout for a passionate Membership Support Team leader to join our team!As a Member Support Team Leader you will report into the Member Support Operations Manager, leading a team of Member Support Advisors, ensuring they have the skillset & breadth of knowledge to deliver a world class service to our members.You will resolve high level escalated member queries by monitoring team performance and overseeing the delivery of daily, weekly & monthly KPI’s.Please be aware shifts may vary - morning, evening & weekend working will be required.Our Team Members are at the heart of what we do. This is why we ensure everyone working at David Lloyd Clubs feels a sense of belonging and thrives physically and mentally.Our perks:Free Club Membership for you and your family!50% Discount on food and drinks.Discounts on Swimming, Tennis Lessons, and Personal Training.Opportunities for Career Advancement through internal training and development.Wagestream App: Get paid on demand!Access to our Benefits Suite.About you:Exceptional customer service skillsHighly developed leadership qualitiesOrganisational skills & commercial acumenAbility to use an empathic & reasonable approach to member queriesJoin us and help us create a thriving and inclusive culture. Together, we’re more than a Club!Heston