Membership Support Advisor

David-Lloyd-Clubs; Urmston; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Free club membership

50% food & drinks discount

Discounts on swimming, tennis lessons,

Personal training discounts

Wagestream pay on demand

Benefits suite access

Job summary

David Lloyd Clubs in Manchester Trafford City is seeking a passionate Member Support Advisor to join our team. You will handle member queries and requests across chat, phone and email, processing memberships quickly and accurately.

Working from a Lloyds hub, you will be part of a supportive team delivering exceptional service with a friendly, inclusive culture. The role offers a dynamic environment with shift patterns including mornings, evenings and weekends.

Qualifications

• Exceptional customer service skills.
• Resilient with the ability to thrive in a fast-paced environment.
• Excellent communication and organisation skills.
• Good with administration with a keen eye to attention to details.

Responsibilities

• Handle member queries and requests via chat, telephone and email.
• Process membership queries accurately and efficiently and engage with members to deliver high-quality service.

Skills

Customer service

Communication

Organization

Administration

Job description

Would you like to join Europe’s leading premium health and wellness group?Our team members are the ambassadors of our business and we are on the look out for a passionate Member Support Advisor to join our team!Your role will effectively handle our member queries and requests received into the Member Support team via all contact channels including Chat, Telephone and Email. You will then process these membership queries in a timely, accurate and efficient manner and actively engage with our members to give the best possible quality and service.Working from a hub in our David Lloyd Club you will be working as part of a team to provide exceptional customer service to our members. Working patterns will be five days out of seven working mornings, mids and evenings including one weekend in threeOur Team Members are at the heart of what we do. This is why we ensure everyone working at David Lloyd Clubs feels a sense of belonging and thrives physically and mentally.Our perks:Free Club Membership for you and your family!50% Discount on food and drinks.Discounts on Swimming, Tennis Lessons, and Personal Training.Opportunities for Career Advancement through internal training and development.Wagestream App: Get paid on demand!Access to our Benefits Suite.About you:Exceptional customer service skillsResilient with the ability to thrive in a fast paced environmentExcellent communication and organisation skillsGood with administration with a keen eye to attention to detailsJoin us and help us create a thriving and inclusive culture. Together, we’re more than a Club!Manchester Trafford City