Membership Support Team Leader

David Lloyd Clubs Ltd; Hounslow; On-site; GBP 32,000 - 36,000; Full time

Benefits offered by this job

Free Club Membership for you and your

50% Discount on food and drinks.

Discounts on Swimming, Tennis Lessons,

Personal Training.

Wagestream App: Get paid on demand!

Access to our Benefits Suite.

Job summary

David Lloyd Clubs Ltd in the United Kingdom is seeking a passionate Membership Support Team Leader to join our premium health and wellness group. You will lead a team of Member Support Advisors, ensure top-tier service, and report to the Member Support Operations Manager.

The role requires strong customer service, proven leadership, and the ability to handle escalated queries. Shifts vary, including mornings, evenings and weekends, with opportunities for career progression and employee benefits.

Qualifications

• Exceptional customer service skills.
• Strong leadership and people-management experience.
• Excellent organisational skills and commercial acumen.
• Empathetic approach to resolving member queries.

Responsibilities

• Lead and develop the Member Support Advisors team.
• Monitor performance and drive KPI delivery.
• Resolve high-level escalated member queries.
• Manage shifts and schedule coverage.

Skills

Customer service

Leadership

Organisation

Empathy in service

Job description

£33,000 Would you like to join Europe’s leading premium health and wellness group? Our team members are the ambassadors of our business, and we are on the lookout for a passionate Membership Support Team leader to join our team! As a Member Support Team Leader you will report into the Member Support Operations Manager, leading a team of Member Support Advisors, ensuring they have the skillset & breadth of knowledge to deliver a world class service to our members. You will resolve high level escalated member queriesby monitoring team performance and overseeing the delivery of daily, weekly & monthly KPI’s. Please be aware shifts may vary - morning, evening & weekend working will be required. Our Team Members are at the heart of what we do. This is why we ensure everyone working at David Lloyd Clubs feels a sense of belonging and thrivesphysically and mentally.

Our perks

• Free Club Membership for you and your family!
• 50% Discount on food and drinks.
• Discounts on Swimming, Tennis Lessons, and Personal Training.
• Opportunities for Career Advancement through internal training and development.
• Wagestream App: Get paid on demand!
• Access to our Benefits Suite.

About you

• Exceptional customer service skills
• Highly developed leadership qualities
• Organisational skills & commercial acumen
• Ability to use an empathic & reasonable approach to member queries

Join us and help us create a thriving and inclusive culture. Together, we’re more than a Club!

Heston With 149 clubs across the UK and Europe, David Lloyd Leisure is the leading premium health and wellness group.