Membership Support Advisor

David Lloyd Leisure Ltd.; Manchester; Hybrid; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Free Club Membership

50% off food and drinks

Discounts on activities and PT

Wagestream pay on demand

Benefits suite access

Job summary

David Lloyd Leisure Ltd. in Manchester is seeking a committed Membership Support Advisor to handle member queries across chat, telephone and email.

You will process membership requests, respond promptly, and work as part of a team to deliver exceptional customer service from a hub at the club. The role requires strong communication, organisational skills and the ability to thrive in a fast-paced environment.

Qualifications

• Excellent customer service approach and the ability to stay calm under pressure.
• Clear, proactive communication with members and team colleagues.
• Strong organisational skills with attention to detail and accurate record-keeping.

Responsibilities

• Handle member queries via chat, phone and email in a timely, accurate manner.
• Process membership requests and updates to ensure high-quality service.
• Maintain friendly, professional interactions and support a positive club experience.

Skills

Customer service

Communication

Organisation

Attention to detail

Job description

## Membership Support AdvisorApply: Manchester Trafford City: Full time: Posted Today: End Date: October 11, 2026 (11 days left to apply): JR03260**Would you like to join Europe’s leading premium health and wellness group?**Our team members are the ambassadors of our business and we are on the look out for a passionate Member Support Advisor to join our team!Your role will effectively handle our member queries and requests received into the Member Support team via all contact channels including Chat, Telephone and Email. You will then process these membership queries in a timely, accurate and efficient manner and actively engage with our members to give the best possible quality and service.Working from a hub in our David Lloyd Club you will be working as part of a team to provide exceptional customer service to our members. Working patterns will be five days out of seven working mornings, mids and evenings including one weekend in three**Our Team Members are at the heart of what we do. This is why we ensure everyone working at David Lloyd Clubs feels a sense of belonging and thrives physically and mentally.**Our perks:* **Free Club Membership** for you and your family!* **50% Discount** on food and drinks.* Discounts on Swimming, Tennis Lessons, and Personal Training.* Opportunities for **Career Advancement** through internal training and development.* **Wagestream App**: Get paid on demand!* Access to our **Benefits Suite**.About you:* Exceptional customer service skills* Resilient with the ability to thrive in a fast paced environment* Excellent communication and organisation skills* Good with administration with a keen eye to attention to details**Join us and help us create a thriving and inclusive culture. Together, we’re more than a Club!**