Membership Support Advisor - Heston

David Lloyd Leisure Ltd.; Hounslow; Remote; GBP 26,000 - 31,000; Full time

Benefits offered by this job

Free Club Membership for you and your…

50% Discount on food and drinks.

Discounts on Swimming, Tennis Lessons,

Personal Training discounts

Wagestream App: Get paid on demand

Benefits Suite access

Job summary

David Lloyd Leisure Ltd. in Heston is seeking a Membership Support Advisor to handle member queries via chat, phone and email. You will process memberships, respond promptly and professionally, and ensure high-quality service is delivered by a dedicated team at our Heston hub.

This on-site role requires excellent communication, organisation, and a drive to meet targets. It offers a structured day with office-based working hours and the perk of free club membership for you and your family.

Qualifications

• Experience in outbound calling and handling customer queries.
• Call centre experience desirable.
• Excellent communication and organisation skills.
• A drive to hit targets.

Responsibilities

• Handle member queries across chat, telephone and email.
• Process membership requests accurately and promptly.
• Engage with members to deliver high-quality service.

Skills

Outbound calling

Customer service

Call centre experience

Communication

Organisation

Hit targets

Job description

## Membership Support Advisor - HestonApplylocations: Heston: Membership UKtime type: Full timeposted on: Posted Todaytime left to apply: End Date: October 1, 2026 (13 days left to apply)job requisition id: JR011635£28,496 pa**Would you like to join Europe’s leading premium health and wellness group?**Our team members are the ambassadors of our business and we are on the lookout for a passionate Member Support Advisor to join our team!Your role will effectively handle our member queries and requests received into the Member Support team via all contact channels including Chat, Telephone and Email. You will then process these membership queries in a timely, accurate and efficient manner and actively engage with our members to give the best possible quality and service.Based at a hub within our Heston David Lloyd Club, you will work as part of a team focused on providing outstanding service and support to our members. This role is based in one of our Membership Hubs, with working hours of either 9:00–17:00 or 10:00–18:00, offering a consistent and structured working pattern.*\\*This is an on site role, located at our Heston membership hub\\****We create an environment where our teams feel a sense of belonging, an environment where they can thrive, both physically and mentally whilst fulfilling their full potential**Our perks:* Free Club Membership for you and your family!* 50% Discount on food and drinks.* Discounts on Swimming, Tennis Lessons, and Personal Training.* Opportunities for Career Advancement through internal training and development.* Wagestream App: Get paid on demand!* Access to our Benefits Suite.About you:* Experience in outbound calling and handling customer queries is essential. Previous experience in a call centre environment would be desirable* Exceptional customer service skills* A drive to hit targets* Resilient with the ability to thrive in a fast-paced environment* Excellent communication and organisation skills* You will need to be within a reasonable commuting distance of the hub, as this position is fully office-based.**Join us and help us create a thriving and inclusive culture. Together, we’re more than a Club!**Heston, Membership UK