Membership Support Advisor

David-Lloyd-Clubs; Hatfield; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Free Club Membership for you and your/

50% Discount on food and drinks

Discounts on Swimming, Tennis Lessons,

Personal Training Discounts

Wagestream App: Get paid on demand!

Access to Benefits Suite

Job summary

David Lloyd Clubs seeks a passionate Member Support Advisor for our hub location to manage member queries across chat, phone and email. You will process membership inquiries promptly and provide outstanding service, working as part of a friendly hub team in a fully office-based role.

The role requires outbound calling experience, strong customer service skills and the ability to hit targets. Benefits include free club membership for you and family, and frequent development opportunities.

Qualifications

• Experience in outbound calling and handling customer queries is essential.
• Previous experience in a call centre environment would be desirable.
• Strong customer service skills and ability to hit targets.

Responsibilities

• Handle member queries via chat, telephone and email.
• Process membership queries in a timely, accurate and efficient manner.
• Engage with members to provide the best possible quality and service.
• Work as part of a hub team in a fully office-based role with set hours.

Skills

Outbound calling

Customer service

Target driven

Communication

Organisation

Job description

Would you like to join Europe's leading premium health and wellness group?Our team members are the ambassadors of our business and we are on the lookout for a passionate Member Support Advisor - * Hub Location* to join our team!Your role will effectively handle our member queries and requests received into the Member Support team via all contact channels including Chat, Telephone and Email. You will then process these membership queries in a timely, accurate and efficient manner and actively engage with our members to give the best possible quality and service.Based at a hub within our *CLUBNAME* David Lloyd Club, you will work as part of a team focused on providing outstanding service and support to our members. This role is based in one of our Membership Hubs, with working hours of either 9:00-17:00 or 10:00-18:00, offering a consistent and structured working pattern.*This role is located at our ...... membership hub*We create an environment where our teams feel a sense of belonging, an environment where they can thrive, both physically and mentally whilst fulfilling their full potentialOur perks:Free Club Membership for you and your family!50% Discount on food and drinks.Discounts on Swimming, Tennis Lessons, and Personal Training.Opportunities for Career Advancement through internal training and development.Wagestream App: Get paid on demand!Access to our Benefits Suite.About you:Experience in outbound calling and handling customer queries is essential. Previous experience in a call centre environment would be desirableExceptional customer service skillsA drive to hit targetsResilient with the ability to thrive in a fast-paced environmentExcellent communication and organisation skillsYou will need to be within a reasonable commuting distance of the hub, as this position is fully office-based.Join us and help us create a thriving and inclusive culture. Together, we're more than a Club!