Membership Support Advisor - Hatfield

David Lloyd Clubs Ltd; Hatfield; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Free club membership for you & family

50% food & drinks discount

Discounts on swimming, tennis, PT

Career advancement through training

Wagestream on demand pay

Benefits suite access

Job summary

David Lloyd Leisure is seeking a passionate Member Support Advisor to join our hub location and provide outstanding service to members across all contact channels. The role is based in one of our Membership Hubs with structured hours (9:00–17:00 or 10:00–18:00) and office-based work.

You will handle member queries via chat, phone and email, process requests accurately, and engage with members to ensure top-quality service and a positive experience.

Qualifications

• Experience in outbound calling and handling customer queries is essential.
• Previous call centre experience would be desirable.
• Exceptional customer service skills with a positive attitude.
• A drive to hit targets and perform under pressure.
• Resilient with ability to thrive in a fast-paced environment.
• Excellent communication and organisational skills.

Responsibilities

• Handle member queries and requests via Chat, Telephone and Email.
• Process membership queries in a timely, accurate and efficient manner.
• Engage with members to deliver the best possible quality and service.
• Work as part of a hub team in an office-based environment.

Skills

Outbound calling

Customer queries

Call centre

Customer service

Target driven

Resilient

Communication

Organisation

Job description

Would you like to join Europe’s leading premium health and wellness group? Our team members are the ambassadors of our business and we are on the lookout for a passionate Member Support Advisor - * Hub Location* to join our team!

Your role will effectively handle our member queries and requests received into the Member Support team via all contact channels including Chat, Telephone and Email. You will then process these membership queries in a timely, accurate and efficient manner and actively engage with our members to give the best possible quality and service.

Based at a hub within our *CLUBNAME* David Lloyd Club, you will work as part of a team focused on providing outstanding service and support to our members. This role is based in one of our Membership Hubs, with working hours of either 9:00–17:00 or 10:00–18:00, offering a consistent and structured working pattern. *This role is located at our …… membership hub*

We create an environment where our teams feel a sense of belonging, an environment where they can thrive, both physically and mentally whilst fulfilling their full potential.

Our perks:

• Free Club Membership for you and your family!
• 50% Discount on food and drinks.
• Discounts on Swimming, Tennis Lessons, and Personal Training.
• Opportunities for Career Advancement through internal training and development.
• Wagestream App: Get paid on demand!
• Access to our Benefits Suite.

About you:

• Experience in outbound calling and handling customer queries is essential.
• Previous experience in a call centre environment would be desirable.
• Exceptional customer service skills
• A drive to hit targets
• Resilient with the ability to thrive in a fast-paced environment
• Excellent communication and organisation skills

You will need to be within a reasonable commuting distance of the hub, as this position is fully office-based.

Join us and help us create a thriving and inclusive culture. Together, we’re more than a Club!

Membership UK With 149 clubs across the UK and Europe, David Lloyd Leisure is the leading premium health and wellness group.