Membership Support Advisor - Nottingham

David Lloyd Clubs; Hatfield; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Free Club Membership for you and your…

50% Discount on food and drinks

Discounts on Swimming, Tennis Lessons,

Personal Training

Wagestream App

Benefits Suite

Job summary

David Lloyd Clubs in Nottingham seeks a Member Support Advisor to handle member queries across Chat, phone and email, ensuring timely and accurate responses. You will process membership requests, work with a team in a dedicated hub, and provide outstanding service during fixed daytime hours.

The role is fully office-based at the Nottingham hub with 9:00–17:00 or 10:00–18:00 shifts, offering a structured pattern and the chance to contribute to a thriving, inclusive club community.

Qualifications

• Experience in outbound calling and handling customer queries is essential.
• Exceptional customer service skills.
• Drive to hit targets.
• Resilient with the ability to thrive in a fast-paced environment.

Responsibilities

• Handle member queries and requests via Chat, Telephone and Email.
• Process membership queries accurately and efficiently.
• Engage with members to provide high-quality service.
• Work from the Nottingham hub with fixed office hours (9:00–17:00 or 10:00–18:00).

Skills

Outbound calling

Customer service

Communication

Organization

Target-driven

Resilience

Job description

Would you like to join Europe’s leading premium health and wellness group?

Our team members are the ambassadors of our business and we are on the lookout for a passionate Member Support Advisor - Nottinghamto join our team!

Your role will effectively handle our member queries and requests received into the Member Support team via all contact channels including Chat, Telephone and Email. You will then process these membership queries in a timely, accurate and efficient manner and actively engage with our members to give the best possible quality and service.

Based at a hub within our Nottingham David Lloyd Club, you will work as part of a team focused on providing outstanding service and support to our members.This role is based in one of our Membership Hubs, with working hours of either 9:00–17:00 or 10:00–18:00, offering a consistent and structured working pattern.

*This role is located at our Nottingham membership hub*

We create an environment where our teams feel a sense of belonging, an environment where they can thrive, both physically and mentally whilst fulfilling their full potential

Our perks:

• Free Club Membership for you and your family!
• 50% Discount on food and drinks.
• Discounts on Swimming, Tennis Lessons, and Personal Training.
• Opportunities for Career Advancement through internal training and development.
• Wagestream App: Get paid on demand!
• Access to our Benefits Suite.

About you:

• Experience in outbound calling and handling customer queries is essential. Previous experience in a call centre environment would be desirable
• Exceptional customer service skills
• A drive to hit targets
• Resilient with the ability to thrive in a fast-paced environment
• Excellent communication and organisation skills
• You will need to be within a reasonable commuting distance of the hub, as this position is fully office-based.

Join us and help us create a thriving and inclusive culture. Together, we’re more than a Club!