Membership Support Advisor

David Lloyd Leisure; Macclesfield; Vor Ort; GBP 21.000 - 28.000; Vollzeit

Benefits dieser Stelle

Free Club

Membership for you and your family

50% Discount on food and drinks

Discounts on Swimming, Tennis Lessons,

Personal Training

Wagestream App: Get paid on demand!

Access to Benefits Suite

Zusammenfassung

David Lloyd Leisure is seeking a passionate Member Support Advisor to manage member queries across Chat, Telephone and Email from a hub in our club. You will process inquiries promptly and deliver exceptional customer service to ensure a positive member experience.

You will join a friendly team, work in a dynamic, five-days-a-week pattern including mornings, afternoons and one weekend in three, and have access to development opportunities and club perks.

Qualifikationen

• Exceptional customer service skills.
• Resilient with the ability to thrive in a fast paced environment.
• Excellent communication and organisation skills.
• Good with administration with a keen eye to attention to details.

Aufgaben

• Handle member queries via Chat, Telephone and Email.
• Process membership queries in a timely, accurate and efficient manner.
• Actively engage with members to deliver the best possible quality and service.
• Work from a hub in our David Lloyd Club as part of a team to provide outstanding customer service.

Kenntnisse

Exceptional customer service skills

Resilient in fast paced environment

Excellent communication

Organisational skills

Attention to detail

Jobbeschreibung

Would you like to join Europe's leading premium health and wellness group? Our team members are the ambassadors of our business and we are on the look out for a passionate Member Support Advisor to join our team! Your role will effectively handle our member queries and requests received into the Member Support team via all contact channels including Chat, Telephone and Email. You will then process these membership queries in a timely, accurate and efficient manner and actively engage with our members to give the best possible quality and service. Working from a hub in our David Lloyd Club you will be working as part of a team to provide exceptional customer service to our members. Working patterns will be five days out of seven working mornings, mids and evenings including one weekend in three Our Team Members are at the heart of what we do. This is why we ensure everyone working at David Lloyd Clubs feels a sense of belonging and thrives physically and mentally.

Our perks:

• Free Club
• Membership for you and your family!
• 50% Discount on food and drinks.
• Discounts on Swimming, Tennis Lessons, and Personal Training.
• Opportunities for Career Advancement through internal training and development.
• Wagestream App: Get paid on demand!
• Access to our Benefits Suite.

About you:

• Exceptional customer service skillsResilient with the ability to thrive in a fast paced environmentExcellent communication and organisation skillsGood with administration with a keen eye to attention to details

Join us and help us create a thriving and inclusive culture. Together, we're more than a Club!