Membership Support Advisor

David Lloyd Leisure Ltd; Nottingham; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Free Club Membership for you and your…

50% Discount on food and drinks

Discounts on Swimming, Tennis Lessons,

Personal Training

Opportunities for Career Advancement

Wagestream App: Get paid on demand!

Access to our Benefits Suite

Job summary

David Lloyd Leisure Ltd in Nottingham is looking for a proactive Member Support Advisor to join our hub-based team. You will handle member queries across Chat, Telephone and Email, ensuring timely, accurate responses and a high standard of service.

Based at our Nottingham membership hub, the role operates in a structured schedule (9:00–17:00 or 10:00–18:00) and is office-based. You will thrive on delivering outstanding member experiences and contributing to a thriving club community.

Qualifications

• Experience in outbound calling and handling customer queries is essential.
• Exceptional customer service skills and a drive to hit targets.
• Resilient with the ability to thrive in a fast-paced environment.
• Excellent communication and organisational skills.

Responsibilities

• Handle member queries and requests via Chat, Telephone and Email.
• Process membership queries in a timely, accurate and efficient manner.
• Engage with members to provide the best possible quality and service.

Skills

Outbound calling

Customer service

Communication

Organisation

Job description

Would you like to join Europe’s leading premium health and wellness group? Our team members are the ambassadors of our business and we are on the lookout for a passionate Member Support Advisor Nottingham to join our team! Your role will effectively handle our member queries and requests received into the Member Support team via all contact channels including Chat, Telephone and Email. You will then process these membership queries in a timely, accurate and efficient manner and actively engage with our members to give the best possible quality and service.

Based at a hub within our Nottingham David Lloyd Club, you will work as part of a team focused on providing outstanding service and support to our members. This role is based in one of our Membership Hubs, with working hours of either 9:00–17:00 or 10:00–18:00, offering a consistent and structured working pattern. *This role is located at our Nottingham membership hub*

We create an environment where our teams feel a sense of belonging, an environment where they can thrive, both physically and mentally whilst fulfilling their full potential

Our perks

• Free Club Membership for you and your family!
• 50% Discount on food and drinks.
• Discounts on Swimming, Tennis Lessons, and Personal Training.
• Opportunities for Career Advancement through internal training and development.
• Wagestream App: Get paid on demand!
• Access to our Benefits Suite.

About you

• Experience in outbound calling and handling customer queries is essential.
• Previous experience in a call centre environment would be desirable.
• Exceptional customer service skills
• A drive to hit targets
• Resilient with the ability to thrive in a fast-paced environment
• Excellent communication and organisation skills

You will need to be within a reasonable commuting distance of the hub, as this position is fully office-based.

Join us and help us create a thriving and inclusive culture. Together, we’re more than a Club!

Club Support UK With 149 clubs across the UK and Europe, David Lloyd Leisure is the leading premium health and wellness group.