Membership Support Advisor

David Lloyd Leisure; Warrington; Presencial; GBP 21.000 - 27.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Free Club

Membership for you and your family!

50% Discount on food and drinks.

Discounts on Swimming, Tennis Lessons,

Descripción de la vacante

David Lloyd Leisure is seeking a proactive Member Support Advisor to join our team at a David Lloyd Club hub. You will handle member queries across Chat, Phone and Email, processing requests efficiently while maintaining high service standards.

Join a welcoming, fast-paced environment that emphasises guest experience, teamwork and career development within our premium health and wellness group.

Formación

• Strong customer service and interpersonal skills.
• Excellent verbal and written communication.
• Good organisational abilities and attention to detail.

Responsabilidades

• Handle member queries via Chat, Telephone and Email.
• Process membership queries and requests accurately and in a timely manner.
• Deliver exceptional customer service and engage with members.
• Collaborate with the team from the David Lloyd Club hub.

Descripción del empleo

Would you like to join Europe's leading premium health and wellness group? Our team members are the ambassadors of our business and we are on the look out for a passionate Member Support Advisor to join our team! Your role will effectively handle our member queries and requests received into the Member Support team via all contact channels including Chat, Telephone and Email. You will then process these membership queries in a timely, accurate and efficient manner and actively engage with our members to give the best possible quality and service. Working from a hub in our David Lloyd Club you will be working as part of a team to provide exceptional customer service to our members. Working patterns will be five days out of seven working mornings, mids and evenings including one weekend in three Our Team Members are at the heart of what we do. This is why we ensure everyone working at David Lloyd Clubs feels a sense of belonging and thrives physically and mentally.

Our perks:

• Free Club
• Membership for you and your family!
• 50% Discount on food and drinks.
• Discounts on Swimming, Tennis Lessons, and Personal Training.
• Opportunities for Career Advancement through internal training and development.
• Wagestream App: Get paid on demand!
• Access to our Benefits Suite.

About you:

• Exceptional customer service skillsResilient with the ability to thrive in a fast paced environmentExcellent communication and organisation skillsGood with administration with a keen eye to attention to details

Join us and help us create a thriving and inclusive culture. Together, we're more than a Club!