Membership Support Advisor

David Lloyd Leisure; Castleton; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Free Club

Membership for you and your family!

50% Discount on food and drinks.

Discounts on Swimming, Tennis Lessons,

Personal Training

Wagestream App: Get paid on demand!

Access to our Benefits Suite.

Job summary

David Lloyd Leisure is seeking a passionate Member Support Advisor to handle member queries across chat, phone and email. You will process inquiries quickly, accurately and with a customer‑centric approach, joining a team at a David Lloyd Club hub to deliver outstanding service.

The role requires resilience in a fast-paced environment, strong communication and administrative skills, and a commitment to helping members feel valued and supported by a leading wellness group.

Qualifications

• Exceptional customer service skills and resilience in a fast paced environment.
• Excellent communication and organisational skills with attention to detail.
• Strong administration abilities and accuracy in handling member data.

Responsibilities

• Handle member queries and requests via Chat, Telephone and Email.
• Process membership queries in a timely, accurate and efficient manner.
• Engage with members to deliver high quality service as part of the team.
• Work from a hub in the David Lloyd Club and provide excellent customer service every day.

Skills

Customer service

Communication

Organisation

Administration

Job description

Would you like to join Europe's leading premium health and wellness group? Our team members are the ambassadors of our business and we are on the look out for a passionate Member Support Advisor to join our team! Your role will effectively handle our member queries and requests received into the Member Support team via all contact channels including Chat, Telephone and Email. You will then process these membership queries in a timely, accurate and efficient manner and actively engage with our members to give the best possible quality and service. Working from a hub in our David Lloyd Club you will be working as part of a team to provide exceptional customer service to our members. Working patterns will be five days out of seven working mornings, mids and evenings including one weekend in three Our Team Members are at the heart of what we do. This is why we ensure everyone working at David Lloyd Clubs feels a sense of belonging and thrives physically and mentally.

Our perks:

• Free Club
• Membership for you and your family!
• 50% Discount on food and drinks.
• Discounts on Swimming, Tennis Lessons, and Personal Training.
• Opportunities for Career Advancement through internal training and development.
• Wagestream App: Get paid on demand!
• Access to our Benefits Suite.

About you:

• Exceptional customer service skillsResilient with the ability to thrive in a fast paced environmentExcellent communication and organisation skillsGood with administration with a keen eye to attention to details

Join us and help us create a thriving and inclusive culture. Together, we're more than a Club!