Membership Support Advisor

David Lloyd Leisure; Cheadle; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Free Club

Family membership

50% Discount on food and drinks

Discounts on Swimming, Tennis Lessons,

Personal Training

Wagestream App

Benefits Suite

Job summary

David Lloyd Leisure seeks a motivated Member Support Advisor to assist members through Chat, phone and email. You will resolve inquiries with accuracy and timeliness, contributing to a high standard of service. You’ll work from a hub in a David Lloyd Club as part of a supportive team, with rotating morning, midday and evening shifts, including some weekends.

Join a premium health and wellness group offering benefits, development opportunities and the chance to grow within the club network.

Qualifications

• Customer service skills with a focus on delivering quality interactions.
• Ability to work in a fast-paced environment and manage inquiries efficiently.
• Strong communication, organisation, and administration skills.

Responsibilities

• Handle member queries via Chat, Telephone and Email.
• Provide accurate, timely responses to members and log interactions.
• Work from a hub at a David Lloyd Club as part of a team.

Skills

Customer service

Communication

Organisational

Team player

Resilience

Job description

Would you like to join Europe's leading premium health and wellness group? Our team members are the ambassadors of our business and we are on the look out for a passionate Member Support Advisor to join our team! Your role will effectively handle our member queries and requests received into the Member Support team via all contact channels including Chat, Telephone and Email. You will then process these membership queries in a timely, accurate and efficient manner and actively engage with our members to give the best possible quality and service. Working from a hub in our David Lloyd Club you will be working as part of a team to provide exceptional customer service to our members. Working patterns will be five days out of seven working mornings, mids and evenings including one weekend in three Our Team Members are at the heart of what we do. This is why we ensure everyone working at David Lloyd Clubs feels a sense of belonging and thrives physically and mentally.

Our perks:

• Free Club
• Membership for you and your family!
• 50% Discount on food and drinks.
• Discounts on Swimming, Tennis Lessons, and Personal Training.
• Opportunities for Career Advancement through internal training and development.
• Wagestream App: Get paid on demand!
• Access to our Benefits Suite.

About you:

• Exceptional customer service skillsResilient with the ability to thrive in a fast paced environmentExcellent communication and organisation skillsGood with administration with a keen eye to attention to details

Join us and help us create a thriving and inclusive culture. Together, we're more than a Club!