Membership Support Advisor - Heston

David Lloyd Leisure; City of Westminster; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Free club membership

Food & drinks discount

Swimming discounts

Tennis & PT discounts

Wagestream pay on demand

Job summary

David Lloyd Leisure is seeking a passionate Member Support Advisor to handle member queries across Chat, Telephone and Email. Based at a hub within our Heston Club, you will join a team dedicated to delivering outstanding service to our members and ensuring timely, accurate responses.

You will need experience in outbound calling, excellent customer service and strong communication. The role is office-based with standard hours, offering career development and benefits including free club

Qualifications

• Experience in outbound calling and handling customer queries is essential.
• Previous experience in a call centre environment would be desirable

Responsibilities

• Handle member queries and requests received via Chat, Telephone and Email.
• Process queries in a timely, accurate and efficient manner and actively engage with members to provide the best possible service.
• Based at a hub within the Heston David Lloyd Club, work with a team focused on outstanding service and support.

Skills

Outbound calling

Customer service

Communication

Organisation

Target driven

Team player

Job description

Our team members are the ambassadors of our business and we are on the lookout for a passionate Member Support Advisor to join our team! Your role will effectively handle our member queries and requests received into the Member Support team via all contact channels including Chat, Telephone and Email. You will then process these membership queries in a timely, accurate and efficient manner and actively engage with our members to give the best possible quality and service. Based at a hub within our Heston David Lloyd Club, you will work as part of a team focused on providing outstanding service and support to our members. This role is based in one of our Membership Hubs, with working hours of either 9:00-17:00 or 10:00-18:00, offering a consistent and structured working pattern.

• Experience in outbound calling and handling customer queries is essential. Previous experience in a call centre environment would be desirable
• Exceptional customer service skills
• A drive to hit targets
• Resilient with the ability to thrive in a fast-paced environment
• Excellent communication and organisation skills
• You will need to be within a reasonable commuting distance of the hub, as this position is fully office-based. Free Club Membership for you and your family!
• 50% Discount on food and drinks.
• Discounts on Swimming, Tennis Lessons, and Personal Training.
• Opportunities for Career Advancement through internal training and development.
• Wagestream App: Get paid on demand!
• Access to our Benefits Suite.