Membership Support Advisor

David Lloyd Leisure; Hazelhurst; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Free Club

Family membership

50% Discount on food and drinks

Discounts on swimming, tennis lessons,

Personal Training discounts

Career advancement through internal培训

Wagestream App: Get paid on demand!

Access to our Benefits Suite.

Job summary

David Lloyd Leisure in Hazelhurst, United Kingdom is seeking a Member Support Advisor to join our team. You will handle member queries across Chat, Telephone and Email, processing requests accurately and efficiently while delivering high-quality service.

You’ll work from a hub in our club, contributing to a friendly and inclusive culture as part of a collaborative team. This role offers five days of work per week including mornings, mids and evenings with one weekend in three.

Qualifications

• Exceptional customer service skills.
• Resilient with the ability to thrive in a fast paced environment.
• Excellent communication and organisation skills.
• Good with administration with a keen eye to attention to details.

Responsibilities

• Handle member queries via Chat, Telephone and Email and ensure timely, accurate responses.
• Process membership requests and updates with accuracy and efficiency.
• Engage with members to deliver high-quality service as part of a collaborative team.

Skills

Customer service

Communication

Organisation

Attention to detail

Resilience

Job description

Would you like to join Europe's leading premium health and wellness group? Our team members are the ambassadors of our business and we are on the look out for a passionate Member Support Advisor to join our team! Your role will effectively handle our member queries and requests received into the Member Support team via all contact channels including Chat, Telephone and Email. You will then process these membership queries in a timely, accurate and efficient manner and actively engage with our members to give the best possible quality and service. Working from a hub in our David Lloyd Club you will be working as part of a team to provide exceptional customer service to our members. Working patterns will be five days out of seven working mornings, mids and evenings including one weekend in three Our Team Members are at the heart of what we do. This is why we ensure everyone working at David Lloyd Clubs feels a sense of belonging and thrives physically and mentally.

Our perks:

• Free Club
• Membership for you and your family!
• 50% Discount on food and drinks.
• Discounts on Swimming, Tennis Lessons, and Personal Training.
• Opportunities for Career Advancement through internal training and development.
• Wagestream App: Get paid on demand!
• Access to our Benefits Suite.

About you:

• Exceptional customer service skillsResilient with the ability to thrive in a fast paced environmentExcellent communication and organisation skillsGood with administration with a keen eye to attention to details

Join us and help us create a thriving and inclusive culture. Together, we're more than a Club!