Membership Support Advisor - Heston

Global Sports Jobs Limited; Hounslow; On-site; GBP 26,000 - 31,000; Full time

Benefits offered by this job

Free Club Membership for you and your

Discount on food and drinks

Discounts on swimming, tennis, and PT

Wagestream app

Benefits Suite access

Job summary

David Lloyd is seeking a Member Support Advisor for an on-site role at the Heston membership hub. You will handle member queries via chat, phone, and email and ensure timely, accurate responses to maintain excellent service standards.

The role offers structured hours 9:00-17:00 or 10:00-18:00 and requires commuting to the Heston hub. Prior call centre or customer service experience is preferred, with a focus on achieving targets and delivering high-quality support.

Qualifications

• Experience in outbound calling and handling customer queries is essential.
• Exceptional customer service skills.
• A drive to hit targets.
• Resilience and the ability to thrive in a fast-paced environment.
• Excellent communication and organisation skills.
• Ability to commute to the Heston hub, as the role is fully office-based.

Responsibilities

• Handle member queries and requests received via all contact channels including chat, telephone, and email.
• Process membership queries in a timely, accurate, and efficient manner.
• Actively engage with members to provide the best possible quality and service.
• Work as part of a team focused on providing outstanding service and support to members.

Skills

Outbound calling

Customer service

Targets driven

Communication

Organisation

Commute to hub

Job description

About the Role

The Member Support Advisor handles member queries and requests received into the Member Support team via chat, telephone, and email. The role is based at a hub within the Heston David Lloyd Club and works as part of a team focused on providing outstanding service and support to members. Working hours are either 9:00-17:00 or 10:00-18:00, offering a consistent and structured pattern. This is a fully office-based position, and the role holder must be within a reasonable commuting distance of the hub.

Key Responsibilities

• Handle member queries and requests received via all contact channels including chat, telephone, and email.
• Process membership queries in a timely, accurate, and efficient manner.
• Actively engage with members to provide the best possible quality and service.
• Work as part of a team focused on providing outstanding service and support to members.

Required Experience & Qualifications

• Experience in outbound calling and handling customer queries is essential.
• Exceptional customer service skills.
• A drive to hit targets.
• Resilience and the ability to thrive in a fast-paced environment.
• Excellent communication and organisation skills.
• Ability to commute to the Heston hub, as the role is fully office-based.

Preferred Skills

• Previous experience in a call centre environment is desirable.

Workplace

• On-site role at the Heston membership hub.
• Fully office-based.

Salary

• £28,496 Per annum

Benefits & Perks

• Free Club Membership for you and your family.
• 50% discount on food and drinks.
• Discounts on swimming, tennis lessons, and personal training.
• Opportunities for career advancement through internal training and development.
• Wagestream App: get paid on demand.
• Access to our Benefits Suite.

About the Company

David Lloyd is Europe's leading premium health and wellness group.