Membership Services Consultant - Hatfield

David Lloyd Clubs Ltd; Hatfield; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Free Club Membership for you and your 

Free Club Membership for you and your 

Job summary

David Lloyd Clubs is seeking a Membership Services Consultant in the United Kingdom to drive member retention through high-volume outbound calls. The role centers on contacting members who are leaving or have missed payments to reduce attrition and protect revenue, in a fast-paced team environment.

The position offers base pay plus uncapped commission with an on-target earnings (OTE) of £5,000, and perks including free club membership for you and your family, discounts on food, drinks, and

Qualifications

• Experience with outbound calling in high-volume environments.
• Customer service experience is essential.
• Experience in health and leisure industry is a plus.

Responsibilities

• Retain members by making outbound calls to those leaving or with missed payments.
• Aim to reduce attrition and protect revenue for the clubs.
• Work in a fast-paced outbound team, focusing on proactive retention.

Skills

Outbound calls

Customer service

High volume calling

Health and leisure

Initiative

Job description

£25,441 base salary + uncapped commission, with on‑target earnings (OTE) of £5,000

Would you like to join Europe’s leading premium health and wellness group? Our team members are the ambassadors of our business and we are on the look out for a passionate Membership Services Consultant to join our team! Your role will be to work in a fast-paced environment making high volume outbound calls to members who are leaving or members who have missed a payment, in order to help with the overall attrition of the company. You’ll be working in a challenging yet fun outbound calling team, the main focus of this role is to retain members within the business and you will do this by proactively calling our members.

Our Team Members are at the heart of what we do. This is why we ensure everyone working at David Lloyd Clubs feels a sense of belonging and thrives physically and mentally.

Our perks:

• Free Club Membership for you and your family!
• Opportunity to earn commission*
• 50% Discount on food and drinks.
• Discounts on Swimming, Tennis Lessons, and Personal Training.
• Opportunities for Career Advancement through internal training and development.
• Wagestream App: Get paid on demand!
• Access to our Benefits Suite.

About you:

• Experience of outbound calling – high volume
• Involvement in a fast‑paced work environment
• Ability to use own initiative and manage own workload
• Customer Service experience
• Strategic with a commercial edge to seek out and maximise potential to grown count and revenue
• Involvement in a fast‑paced work environment
• Previous experience of working within the Health & Leisure Industry

Join us and help us create a thriving and inclusive culture. Together, we’re more than a Club!

Hatfield, Membership UK With over 150 clubs across the UK & Europe, David Lloyd Clubs is the leading premium health & wellness group.