Membership Support Advisor- Glasgow. Closes 17 Oct

clubrugby; Glasgow; On-site; Confidential; Full time

Benefits offered by this job

Free Club Membership for you and your family

50% Discount on food and drinks

Discounts on Swimming, Tennis Lessons, and Personal Training

Opportunities for Career Advancement

Wagestream App: Get paid on demand

Access to our Benefits Suite

Benefits suite

Job summary

A leading sports company in Glasgow seeks a passionate Member Support Advisor to manage member inquiries via chat, telephone, and email. Your role involves delivering exceptional service and working in a team to enhance customer satisfaction. Ideal candidates are resilient with excellent communication skills and strong attention to detail. This position offers a vibrant work culture and various perks, including free club membership.

Qualifications

• Resilient with the ability to thrive in a fast paced environment.
• Excellent communication and organisation skills.
• Good with administration with a keen eye to attention to details.

Responsibilities

• Handle member queries and requests across multiple channels.
• Process membership queries accurately and efficiently.
• Engage with members to provide high-quality service.

Skills

Resilience

Excellent communication

Organization skills

Attention to detail

Job description

We are on the look out for a passionate Member Support Advisor to join our team, Your role will effectively handle our member queries and requests received into the Member Support team via all contact channels including Chat, Telephone and Email. You will then process these membership queries in a timely, accurate and efficient manner and actively engage with our members to give the best possible quality and service.

Working from a hub in our David Lloyd Club you will be working as part of a team to provide exceptional customer service to our members. Working patterns will be five days out of seven working mornings, mids and evenings including one weekend in three

• Free Club Membership for you and your family
• 50% Discount on food and drinks.
• Discounts on Swimming, Tennis Lessons, and Personal Training.
• Opportunities for Career Advancement through internal training and development.
• Wagestream App: Get paid on demand
• Access to our Benefits Suite.

About you:

• Resilient with the ability to thrive in a fast paced environment
• Excellent communication and organisation skills
• Good with administration with a keen eye to attention to details

Join us and help us create a thriving and inclusive culture. Together, we’re more than a Club!