Membership Services Administrator

Fife Sports and Leisure Trust; Dunfermline; On-site; GBP 18,000 - 21,000; Full time

Job summary

Fife Sports and Leisure Trust in Scotland seeks an efficient Administration Clerk to manage the membership scheme. You will handle applications, registrations, direct debits, and correspondence, ensuring accurate records and timely processing.

The role requires strong word processing and database skills, excellent customer service, and the ability to meet tight deadlines while maintaining confidentiality. You will liaise with leisure centre staff and contribute to developing the system for

Qualifications

• 4 Standard Grades (Grade level 3) or equivalent including English and Mathematics
• Administration qualification at a minimal level of SVQ/NVQ 3 or equivalent
• Before confirming appointment, you will be required to obtain a Level 1 Disclosure certificate through Disclosure Scotland

Responsibilities

• Registration of the applications ensuring all personal information is recorded correctly and any missing information is sourced
• Preparation and issuing of invoices to applicants
• Setting- up monthly direct debits
• Dealing with customer enquiries by telephone, e-mail, letter or person this can be dealing with routine enquiries and more complex complaints
• Preparation of management reports including statistical information
• Cancelling and suspending members acting on notice to terminate membership letters, investigate non payment and alternative payment methods prior to cancelling memberships.
• Liaise with leisure centre staff to advise of changes or updates and dealing with enquiries and explaining new procedures or requirement
• Assist in the development of the membership scheme and participate in the development of systems for future use.
• Investigate complaints from members and resolve issues relating to discrepancies in payment information.

Skills

Word processing

Database management

Customer service

Time management

Prioritisation

Organisational skills

Education

4 Standard Grades (Grade level 3) including English and Mathematics

SVQ/NVQ 3 Administration

Job description

Fife Sports and Leisure Trust in Scotland seeks an efficient Administration Clerk to manage the membership scheme. You will handle applications, registrations, direct debits, and correspondence, ensuring accurate records and timely processing.

The role requires strong word processing and database skills, excellent customer service, and the ability to meet tight deadlines while maintaining confidentiality. You will liaise with leisure centre staff and contribute to developing the system for