Full-Time Membership Administrator (FSLT00888) - FSLT00888

Fife Sports and Leisure Trust; Dunfermline; On-site; GBP 18,000 - 21,000; Full time

Job summary

Fife Sports and Leisure Trust in Scotland seeks an efficient Administration Clerk to manage the membership scheme. You will handle applications, registrations, direct debits, and correspondence, ensuring accurate records and timely processing.

The role requires strong word processing and database skills, excellent customer service, and the ability to meet tight deadlines while maintaining confidentiality. You will liaise with leisure centre staff and contribute to developing the system for

Qualifications

• 4 Standard Grades (Grade level 3) or equivalent including English and Mathematics
• Administration qualification at a minimal level of SVQ/NVQ 3 or equivalent
• Before confirming appointment, you will be required to obtain a Level 1 Disclosure certificate through Disclosure Scotland

Responsibilities

• Registration of the applications ensuring all personal information is recorded correctly and any missing information is sourced
• Preparation and issuing of invoices to applicants
• Setting- up monthly direct debits
• Dealing with customer enquiries by telephone, e-mail, letter or person this can be dealing with routine enquiries and more complex complaints
• Preparation of management reports including statistical information
• Cancelling and suspending members acting on notice to terminate membership letters, investigate non payment and alternative payment methods prior to cancelling memberships.
• Liaise with leisure centre staff to advise of changes or updates and dealing with enquiries and explaining new procedures or requirement
• Assist in the development of the membership scheme and participate in the development of systems for future use.
• Investigate complaints from members and resolve issues relating to discrepancies in payment information.

Skills

Word processing

Database management

Customer service

Time management

Prioritisation

Organisational skills

Education

4 Standard Grades (Grade level 3) including English and Mathematics

SVQ/NVQ 3 Administration

Job description

Job Description

CONTRACT TYPE: Temporary, Full-time 36 Hour - Up to 1 year

CLOSING DATE: Sunday 11th October 2026

INTERVIEW DATE: Thursday 22nd October 2026

The purpose of the post is to carry out administration and clerical tasks for the company's membership scheme. This will include the processing of the applications, registration, setting up direct debits and all correspondence and processes relating to the membership scheme.

Requirements

4 Standard Grades (Grade level 3) or equivalent including English and Mathematics

Administration qualification at a minimal level of SVQ/NVQ 3 or equivalent

Before confirming appointment, you will be required to obtain a Level 1 Disclosure certificate through Disclosure Scotland

Responsibilities

Registration of the applications ensuring all personal information is recorded correctly and any missing information is sourced

Preparation and issuing of invoices to applicants

Setting- up monthly direct debits

Dealing with customer enquiries by telephone, e-mail, letter or person this can be dealing with routine enquiries and more complex complaints

Preparation of management reports including statistical information

Cancelling and suspending members acting on notice to terminate membership letters, investigate non payment and alternative payment methods prior to cancelling memberships.

Liaise with leisure centre staff to advise of changes or updates and dealing with enquiries and explaining new procedures or requirement

Assist in the development of the membership scheme and participate in the development of systems for future use.

Investigate complaints from members and resolve issues relating to discrepancies in payment information.

The Individual

• Word processing and database management experience
• Excellent customer service
• Working knowledge of administrative systems
• Excellent time management skills, prioritisation and organisational skills
• Accuracy and attention to detail
• Ability to work on own initiative
• Ability to meet strict deadlines
• Excellent oral, numerical and written skills
• Ability to be diplomatic and skilled in dealing with customers and colleagues
• Maintain Confidentiality, Honesty and reliability
• Excellent communication and interpersonal skills both written and verbal.
• Positive attitude
• Relate well to Customers and staff
• Ability to adapt
• Ability to provide regular and effective service