Membership Sales & Experience Host

Everlast Gyms; Bangor; Presencial; GBP 18.000 - 24.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

20% discount across facias

Free gym membership

Monthly Champions recognition program

PT sessions out of hours

Group training classes with training

Descripción de la vacante

Everlast Gyms in Bangor is seeking a proactive Membership Advisor to deliver exceptional experiences for prospects and members. You will drive sign-ups, renewals and add-on sales, while guiding tours and tailoring recommendations to individual fitness goals.

You’ll operate as a key holder when needed and support brand initiatives. Leverage your passion for fitness and customer service to exceed KPIs, maintain gym standards, and promote training programs.

Formación

• Outgoing and confident, with a positive mindset.
• Competent with all administrative duties.
• Driven and ambitious with a keen desire to learn and develop both behaviours and competencies specific to the role.
• Curious and eager to participate in learning and development opportunities, to progress both skills and career.
• Willing and able to drop into operational key holder duties as and when the business requires.
• Passionate about fitness, sales and customer service.
• Flexible – to work shifts to suit the needs of the business, and to take on additional duties where required to support your team members.
• Availability at weekends and bank holidays is vital.
• Target focussed – to support the club with sales and retention towards achieving success for the business.

Responsabilidades

• Deliver an exceptional experience to every prospect, member and guest ensuring every interaction is utilised as a sales and retention opportunity.
• Proactively drive membership sales, renewals, upgrades, and secondary spend including food & beverage, retail and fitness product sales.
• Convert enquiries into memberships through confident objection handling, needs based selling and effective follow up.
• Support member retention by building strong relationships, identifying at risk members, and recommending relevant products and services to enhance member experience and results.
• Conduct tailored tours of the Gym linked to the individual’s specific goals and upselling based on matching their needs to our facilities and services offered.
• Consistently achieve and exceed individual and club KPIs
• Be a competent key holder of the club when required, ensuring smooth opening, closing and shift coverage.
• Learn, utilise and master our membership software and other systems (training provided).
• Act as a trusted brand ambassador, promoting and taking part in current Fitness Challenges, Class concepts, and our Workout Wednesday initiative to drive engagement and participation.
• Support operational excellence by taking an active role in maintaining high standards of cleanliness and hygiene, gym floor presentation, ensuring the club is always looks great and above expectation
• Support the Head Coach where needed with gym resets and ad-hoc fitness related tasks on and off the gym floor.
• Knowledgeable about the products and services on offer.
• Handle member queries and complaints professionally escalating to a manager where required.

Conocimientos

Outgoing and confident

Administrative duties

Sales and customer service

Flexible to shifts

Descripción del empleo

Everlast Gyms in Bangor is seeking a proactive Membership Advisor to deliver exceptional experiences for prospects and members. You will drive sign-ups, renewals and add-on sales, while guiding tours and tailoring recommendations to individual fitness goals.

You’ll operate as a key holder when needed and support brand initiatives. Leverage your passion for fitness and customer service to exceed KPIs, maintain gym standards, and promote training programs.