Membership Programs Lead & CRM Manager

Forrest Recruitment; Altrincham; On-site; GBP 32,000 - 39,000; Full time

Job summary

Forrest Recruitment seeks a Membership Admin Manager in Altrincham for a leading global non-for-profit organisation. This senior role sits on the leadership team and mentors a small admin team, overseeing applications, upgrades and CRM data management.

The ideal candidate brings proven team leadership, strong Dynamics 365 CRM experience, and a track record of managing membership programmes within not-for-profit sectors.

Qualifications

• Experience leading a small team of membership admins.
• Strong CRM data handling to drive engagement.
• Experience with member applications and upgrades.

Responsibilities

• Lead and mentor a team of three membership administrators.
• Handle daily admin tasks and process customer applications and upgrades.
• Investigate and resolve complaints.
• Analyse membership data, trends and KPIs using Dynamics 365 CRM.
• Support engagement strategies through data-driven insights.

Skills

Leadership

Team management

CRM data analysis

Tools

Dynamics 365 CRM

Job description

Forrest Recruitment seeks a Membership Admin Manager in Altrincham for a leading global non-for-profit organisation. This senior role sits on the leadership team and mentors a small admin team, overseeing applications, upgrades and CRM data management.

The ideal candidate brings proven team leadership, strong Dynamics 365 CRM experience, and a track record of managing membership programmes within not-for-profit sectors.