Membership Recruitment Manager

Forrest Recruitment; Altrincham; On-site; GBP 32,000 - 39,000; Full time

Job summary

Forrest Recruitment seeks a Membership Admin Manager in Altrincham for a leading global non-for-profit organisation. This senior role sits on the leadership team and mentors a small admin team, overseeing applications, upgrades and CRM data management.

The ideal candidate brings proven team leadership, strong Dynamics 365 CRM experience, and a track record of managing membership programmes within not-for-profit sectors.

Qualifications

• Experience leading a small team of membership admins.
• Strong CRM data handling to drive engagement.
• Experience with member applications and upgrades.

Responsibilities

• Lead and mentor a team of three membership administrators.
• Handle daily admin tasks and process customer applications and upgrades.
• Investigate and resolve complaints.
• Analyse membership data, trends and KPIs using Dynamics 365 CRM.
• Support engagement strategies through data-driven insights.

Skills

Leadership

Team management

CRM data analysis

Tools

Dynamics 365 CRM

Job description

Membership Admin Manager Altrincham c£35,000 doe

Working for a leading global non-for-profit organisation in the senior leadership team, this is an exciting role for an experienced office manager who is accustomed to working alongside a team, undertaking daily tasks, whilst mentoring, 1-2-1's and CRM database management.

Essentials:

• Leading, mentoring and undertaking regular 1-2-1's and monitoring the performance of a team of three membership administrators


• Be actively involved and leading by example, undertaking daily admin alongside the broader admin team, processing customer applications and membership upgrades


• Responsible for investigating and resolving any complaints


• Strong knowledge and experience in managing membership data and using CRM databases (Dynamics 365 CRM) to drive day-to-day operations, analysing membership data, trends and performance indicators to inform future engagement strategies

The ideal candidate shall have proven team management experience, alongside strong CRM database knowledge (Dynamics 365 CRM); and proven experience of managing membership programmes, ideally within a not-for-profit organisation, professional institution or trade body.

Please note that due to the high volume of applications we receive, only those successfully shortlisted for the role will be personally contacted.