Membership Officer

Aerosociety; Greater London; On-site; GBP 22,000 - 28,000; Part time

Benefits offered by this job

Life Insurance

Pension up to 10%

Healthcare Scheme

Training and Development

Staff Socials

Job summary

The Royal Aeronautical Society (RAeS) in London is seeking a part-time Membership Officer to support high-quality membership services, communications and data administration. The role covers first-line member support, subscription processing and CRM maintenance, with emphasis on accurate records and member engagement.

The post is a hybrid, 28 hours per week role based in London, reporting to the Head of Membership and Professional Development.

Qualifications

• Educated to Level 3 or equivalent.
• ,
• Experience in administration and customer service roles.

Responsibilities

• Provide first-line support to members, prospective members and registrants via email, telephone and other channels.
• Process membership applications, transfers, upgrades, reinstatements and professional registration processes.
• Maintain accurate membership, registration and contact records in the CRM.
• Support data quality and cleansing activities to ensure data integrity.
• Assist with membership recruitment, retention and engagement initiatives.
• Prepare and deliver membership communications, email campaigns and digital engagement activities.
• Maintain membership-related website content and resources.
• Aid in organising membership events, exhibitions, webinars and promotional activities.
• Promote benefits of membership and professional development opportunities.

Skills

Excellent communication

Excellent organisational skills

Attention to detail

Prioritisation

Professional attitude

Education

Level 3 qualification or equivalent

Degree or higher education

Tools

Microsoft Office

CRM systems

Microsoft Dynamics 365

Dotdigital

Job description

The Royal Aeronautical Society is a professional body dedicated to the aerospace community. We exist to further the advancement of aeronautical art, science and engineering around the world.

We are recruiting for a Membership Officer to support the delivery of high-quality membership services, member communications and administrative processes across the Society.

The role will provide first-line support to members, prospective members and registrants, helping to ensure enquiries are handled professionally and efficiently while maintaining accurate membership records and supporting member engagement activities.

Key responsibilities will include:

• Providing support to members, prospective members and registrants via email, telephone and other communication channels.
• Assisting with the administration of membership applications, transfers, upgrades, reinstatements and professional registration processes.
• Processing membership subscription payments and supporting related administrative activities.
• Maintaining accurate membership, registration and contact records within the Society's CRM system.
• Supporting data quality and data cleansing activities to ensure the accuracy and integrity of membership records.
• Assisting with membership recruitment, retention and engagement initiatives.
• Supporting the preparation and delivery of membership communications, email campaigns and digital engagement activities.
• Assisting with the maintenance of membership-related website content and member information resources.
• Supporting the organisation and delivery of membership events, exhibitions, webinars and promotional activities.
• Promoting the benefits of membership, professional registration and professional development opportunities.
• Supporting membership stands and engagement activities at Society events and exhibitions.

General Duties

• Maintain a high standard of personal presentation and represent the Society in a professional manner.
• Undertake all responsibilities with reference to Society procedures.
• Undertake any reasonable duties as requested by the Line Manager and Senior Leadership Team.

Person Specification

Qualifications and Training

• Educated to Level 3 or equivalent.
• Degree, apprenticeship or higher education qualification.

Experience

• Experience working in an administrative, customer service, membership or customer-facing role.
• Experience handling enquiries professionally by telephone and email.
• Experience using databases, CRM systems and Microsoft Office applications.
• Experience working with confidential information and maintaining accurate records.
• Experience working within a membership organisation, professional body, charity or not-for-profit environment.
• Experience using Dynamics 365 or similar CRM systems.
• Experience supporting email marketing campaigns and member communications.
• Experience supporting events, exhibitions or member engagement activities.

Skills and Attributes

• Excellent communication and interpersonal skills.
• Excellent organisational and administrative skills.
• High standards of accuracy and attention to detail.
• Ability to manage competing priorities and work effectively as part of a team.
• Professional, proactive and approachable attitude.

IT and Systems

• Confident user of Microsoft Office applications and CRM systems.
• Experience of Microsoft Dynamics 365.
• Experience of Dotdigital or similar email marketing platforms.

Department/Location:Membership/ London / Hybrid
Reports to:Head of Membership and Professional Development
Hours of work:Part-time,28 hours/week.

Hybrid with regular London Office presence.

Other benefits: Life Insurance, up to 10% Pension, Healthcare Scheme, Training and Development and Staff Socials

As part of our recruitment process, the RAeS collects and processes personal data relating to job applicants. The RAeS is committed to being transparent about how it collects and uses that data and to meeting its data protection obligations. All applications will be deleted or destroyed one month after the recruitment process has ended. Should you wish further clarification, please obtain a copy of our Job Applicant Privacy Notice.

Should you not receive a response from us, please accept this as notification that you have not been successful.