Membership Administrator

ADS Group Ltd; Farnborough; On-site; GBP 25,000 - 34,000; Full time

Job summary

ADS Group Ltd. is seeking a proactive Membership Administrator in Farnborough to support the Membership team and enhance the member journey from sign-up through renewal. You will manage applications, renewals, subscriptions, and member data while handling enquiries and assisting colleagues across teams.

With strong administrative skills and attention to detail, you will ensure accurate records, streamlined processes, and a responsive, professional experience for members and prospective members.

Qualifications

• Strong administrative and organisational skills.
• Excellent attention to detail and data accuracy.
• Confident written and verbal communication skills.
• Experience using CRM, databases, or similar record-management systems.
• Good Microsoft Office skills, particularly Outlook, Excel, Word, and Teams.
• Ability to manage competing priorities and deadlines.
• Experience administering subscriptions, invoicing or Direct Debit processes.
• Previous experience in a membership organisation, trade association, professional body or customer service environment.

Responsibilities

• Taking end-to-end ownership of the membership applications process.
• Conduct the relevant due diligence checks, which include contacting industry references and ensuring all applications meet the joining criteria, prior to submission to the membership committee.
• Act as secretariat to the ADS Membership Committee.
• Maintain accurate and complete membership records within the CRM system.
• Monitor, review, and develop membership administration workflows and follow up on outstanding information or actions.
• Contribute to improving membership processes, procedures, and ways of working.
• Support the administration of membership subscriptions, including obtaining payment of outstanding invoices, Direct Debit arrangements, and other subscription related queries.
• Work with Finance and Membership teams, and liaise with third party suppliers, conduct reconciliation, investigating, and resolving any membership financial and data discrepancies.
• Assist with renewal activity and follow up outstanding actions where appropriate.
• Provide administrative support to the wider Membership team and account management activities.
• Support the punctual and accurate preparation of membership reports and management information as requested.
• Deliver a professional and responsive service to members and prospective members.

Skills

Administrative skills

Attention to detail

Communication skills

CRM experience

Microsoft Office

Prioritisation

Stakeholder management

Subscriptions management

Tools

Outlook

Excel

Word

Teams

Job description

ADS represents and supports more than 2000+ UK businesses operating in the aerospace, defence, security and space sectors.

Whether representing industry, connecting our members with business opportunities or driving forward innovation and growth, ADS is at the forefront of an array of activities, events and programmes that benefit our members.

Our membership ranges from major multinational businesses with substantial UK presences, to hundreds of small and medium sized companies in every part of the country.

We are an organisation that aims to deliver to the highest standards, and as such we have successfully been accredited for the ISO9001:2015 Standard and Cyber Essentials Plus.

The opportunity

As our Membership Administrator, you’ll be at the heart of the Membership team, helping deliver a great experience for our members from the moment they join and throughout their membership journey.

You’ll play a key role in keeping our membership operations running smoothly, managing applications, renewals, subscriptions, and member information, while responding to enquiries and supporting colleagues across the team. With a keen eye for detail and a passion for delivering excellent service, you’ll help ensure our member records are accurate, our processes work effectively, and our members receive a responsive and professional experience.

Role Responsibilities

• Taking end-to-end ownership of the membership applications process.
• Conduct the relevant due diligence checks, which include contacting industry references and ensuring all applications meet the joining criteria, prior to submission to the membership committee.
• Act as secretariat to the ADS Membership Committee.
• Maintain accurate and complete membership records within the CRM system.
• Monitor, review, and develop membership administration workflows and follow up on outstanding information or actions.
• Contribute to improving membership processes, procedures, and ways of working.
• Support the administration of membership subscriptions, including obtaining payment of outstanding invoices, Direct Debit arrangements, and other subscription related queries.
• Work with Finance and Membership teams, and liaise with third party suppliers, conduct reconciliation, investigating, and resolving any membership financial and data discrepancies.
• Assist with renewal activity and follow up outstanding actions where appropriate.
• Provide administrative support to the wider Membership team and account management activities.
• Support the punctual and accurate preparation of membership reports and management information as requested.
• Deliver a professional and responsive service to members and prospective members.

What we are looking for

• Strong administrative and organisational skills.
• Excellent attention to detail and commitment to data accuracy.
• Confident written and verbal communication skills.
• Experience using CRM, databases, or similar record-management systems.
• Good Microsoft Office skills, particularly Outlook, Excel, Word, and Teams.
• Ability to manage competing priorities and work to deadlines.
• Comfortable dealing professionally with colleagues, members, and external stakeholders.
• A collaborative approach and willingness to support colleagues across different teams
• Experience administering subscriptions, invoicing or Direct Debit processes
• Previous experience in a membership organisation, trade association, professional body or customer service environment.