Membership Operations Specialist (Hybrid)

ADS; Farnborough; Hybrid; GBP 30,000 - 32,000; Full time

Benefits offered by this job

Hybrid working

Job summary

ADS is seeking a Membership Administrator to support the membership journey from application to renewal. You will manage applications, perform due diligence, and act as secretariat to the ADS Membership Committee.

You will maintain CRM records, process subscriptions and Direct Debit payments, and liaise with Finance and external suppliers to ensure accurate data and timely actions. You will join a collaborative team focused on delivering a professional member experience with strong attention to

Qualifications

• Strong administrative and organisational skills.
• Excellent attention to detail and data accuracy.
• Confident written and verbal communication skills.
• Experience using CRM, databases, or similar record-management systems.
• Good Microsoft Office skills (Outlook, Excel, Word, Teams).
• Ability to manage competing priorities and meet deadlines.
• Collaborative approach across teams.
• Experience administering subscriptions, invoicing or Direct Debit processes.
• Previous experience in membership organisations, trade associations, or customer service.

Responsibilities

• Taking end-to-end ownership of the membership applications process.
• Conduct relevant due diligence checks, including references, before submission to the membership committee.
• Act as secretariat to the ADS Membership Committee.
• Maintain accurate membership records within the CRM system.
• Monitor and develop membership workflows; follow up on outstanding information or actions.
• Support administration of subscriptions, invoicing, and Direct Debit processes.
• Collaborate with Finance and Membership teams and liaise with third party suppliers for reconciliations.
• Assist with renewal activity and follow-up actions.
• Provide administrative support to the Membership team and account management activities.
• Prepare punctual and accurate membership reports and management information.

Skills

Administrative skills

Organisational skills

Attention to detail

CRM experience

MS Office suite

Communication skills

Time management

Stakeholder liaison

Subscriptions & invoicing

Direct Debit processing

Tools

CRM systems

Direct Debit systems

Job description

ADS is seeking a Membership Administrator to support the membership journey from application to renewal. You will manage applications, perform due diligence, and act as secretariat to the ADS Membership Committee.

You will maintain CRM records, process subscriptions and Direct Debit payments, and liaise with Finance and external suppliers to ensure accurate data and timely actions. You will join a collaborative team focused on delivering a professional member experience with strong attention to