Membership Experience Specialist

Harri; Greater London; On-site; GBP 26,000 - 34,000; Full time

Job summary

Harri in London seeks a proactive Membership Coordinator to manage day-to-day administration, welcome members and prospects, and keep accurate records. You will handle enquiries, tours, onboarding and renewals while coordinating with internal teams to ensure smooth operations.

This role emphasizes strong organisational skills, attention to detail and excellent communication, with a focus on delivering outstanding member experiences.

Qualifications

• Experience in membership administration, hospitality, customer service or a client-facing role.
• Strong organisational skills with excellent attention to detail.
• Clear written and verbal communication.
• Confident welcoming prospective members and conducting tours.
• Ability to prioritise a busy workload and follow through promptly.
• Comfortable using CRM systems, Microsoft Office and digital platforms.
• Collaborative approach and discretion handling member information.

Responsibilities

• Respond to membership enquiries by email, telephone and in person, providing a warm and professional service.
• Arrange and conduct Club tours, explain membership options and follow up with prospective members.
• Support membership applications, election meetings and onboarding, including account setup and welcome communications.
• Maintain accurate prospect and member records within the membership system.
• Assist with renewals, monthly payment runs and follow-up of failed or outstanding payments.
• Handle membership queries and account changes, liaising with internal teams when required.
• Build strong member relationships to support engagement, satisfaction and retention.
• Assist with membership communications and reporting on enquiries, tours and applications.

Skills

Membership administration

Customer service

Client-facing role

Organisational skills

Attention to detail

CRM systems

Microsoft Office

Job description

Harri in London seeks a proactive Membership Coordinator to manage day-to-day administration, welcome members and prospects, and keep accurate records. You will handle enquiries, tours, onboarding and renewals while coordinating with internal teams to ensure smooth operations.

This role emphasizes strong organisational skills, attention to detail and excellent communication, with a focus on delivering outstanding member experiences.