Membership & Engagement Officer (Hybrid, Part-Time)

Aerosociety; Greater London; Hybrid; GBP 22,000 - 28,000; Part time

Benefits offered by this job

Life Insurance

Pension up to 10%

Healthcare Scheme

Training and Development

Staff Socials

Job summary

The Royal Aeronautical Society (RAeS) in London is seeking a part-time Membership Officer to support high-quality membership services, communications and data administration. The role covers first-line member support, subscription processing and CRM maintenance, with emphasis on accurate records and member engagement.

The post is a hybrid, 28 hours per week role based in London, reporting to the Head of Membership and Professional Development.

Qualifications

• Educated to Level 3 or equivalent.
• ,
• Experience in administration and customer service roles.

Responsibilities

• Provide first-line support to members, prospective members and registrants via email, telephone and other channels.
• Process membership applications, transfers, upgrades, reinstatements and professional registration processes.
• Maintain accurate membership, registration and contact records in the CRM.
• Support data quality and cleansing activities to ensure data integrity.
• Assist with membership recruitment, retention and engagement initiatives.
• Prepare and deliver membership communications, email campaigns and digital engagement activities.
• Maintain membership-related website content and resources.
• Aid in organising membership events, exhibitions, webinars and promotional activities.
• Promote benefits of membership and professional development opportunities.

Skills

Excellent communication

Excellent organisational skills

Attention to detail

Prioritisation

Professional attitude

Education

Level 3 qualification or equivalent

Degree or higher education

Tools

Microsoft Office

CRM systems

Microsoft Dynamics 365

Dotdigital

Job description

The Royal Aeronautical Society (RAeS) in London is seeking a part-time Membership Officer to support high-quality membership services, communications and data administration. The role covers first-line member support, subscription processing and CRM maintenance, with emphasis on accurate records and member engagement.

The post is a hybrid, 28 hours per week role based in London, reporting to the Head of Membership and Professional Development.