Membership Assistant

The Birley Clubs; Greater London; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

V Health Discount

Employee events

Pension scheme

Stream pay-as-you-earn

Dine Around 30% off

Hospitality Action – EAP

Life Insurance

Job summary

The Birley Clubs, based in Mayfair, is seeking a highly organised Membership Assistant to join the Membership Team at our Head Office. You will support administration, membership processes, record-keeping in Salesforce, and payments with a proactive, confidential approach.

You will work with a small, process-driven team, handling member inquiries, renewals, cancellations and reporting, while delivering excellent service and attention to detail in a professional environment.

Qualifications

• Previous experience in a customer-facing administrative, membership, account management or similar role.
• Excellent written and verbal communication skills and a professional telephone manner.
• Highly organised with excellent attention to detail and the ability to prioritise tasks and meet deadlines.
• Strong numeracy skills and confidence handling payments and financial information.
• Experience with a CRM/database; Salesforce experience desirable.
• Proficient in Microsoft Office; intermediate Excel.

Responsibilities

• Provide administrative support to the Membership Team across The Birley Clubs, responding to Member and prospective Member enquiries by telephone, email and correspondence.
• Support the administration of Club membership, including new Member elections, renewals, resignations and changes to Member details.
• Maintain accurate and up-to-date membership records on Salesforce, including creating new Members and memberships and updating contact and payment details.
• Process membership payments, including taking credit card payments and issuing payment links where required.
• Monitor outstanding payments and support the Membership Team with payment reminders and follow-up correspondence.
• Process membership cancellations and ensure relevant systems and records are updated within the required deadlines.
• Run regular Salesforce and membership reports to support renewal tracking, membership administration and Club mailing lists.
• Scan, file and maintain accurate membership documentation and records, ensuring information is handled confidentially.
• Create invoices and other membership documentation using approved templates.
• Support the ordering of Membership Team stationery and printed collateral, liaising with printers and suppliers when required.
• Provide general administrative support to the Membership Team and assist with ad hoc projects and tasks as required.

Skills

Customer-facing

Administrative skills

Salesforce

Excel

Office software

Communication

Numeracy

Tools

Salesforce

Job description

We have an exciting opportunity for a highly organised and personable Membership Assistant to join the Membership Team at The Birley Clubs, based in our Head Office in Mayfair.

The Birley Clubs operate some of the world’s most iconic private members’ clubs, including Annabel’s, Mark’s Club, George, Harry’s Bar and Bath & Racquets Club. This is a fantastic opportunity to join a dynamic Membership Team supporting the administration and day-to-day operations of our prestigious Clubs.

As Membership Assistant, you will provide essential administrative and operational support across the Membership Team, helping to ensure that membership records, enquiries, payments, waiting lists and communications are managed accurately and efficiently. You will work closely with colleagues across the Clubs and Head Office, providing a professional and responsive service to Members and internal stakeholders.

The successful candidate will be highly organised, detail-oriented and confident working with confidential information, with excellent communication skills and a proactive approach to their work.

We offer our employees:

• Discounted corporate rate at V Health and Fitness First
• Employee events
• Access to pension scheme
• Stream – a financial wellbeing benefit that provides you access to your pay as you earn it
• Dine Around – enjoy 30% off at restaurants within the group(Caprice Holdings, Ivy Collection and Harry's DolceVita)
• Employee Assistance Programme – Hospitality Action
• Life Insurance cover

Key Responsibilities

• Provide administrative support to the Membership Team across The Birley Clubs, responding to Member and prospective Member enquiries by telephone, email and correspondence.
• Support the administration of Club membership, including new Member elections, renewals, resignations and changes to Member details.
• Maintain accurate and up-to-date membership records on Salesforce, including creating new Members and memberships and updating contact and payment details.
• Process membership payments, including taking credit card payments and issuing payment links where required.
• Monitor outstanding payments and support the Membership Team with payment reminders and follow-up correspondence.
• Process membership cancellations and ensure relevant systems and records are updated within the required deadlines.
• Run regular Salesforce and membership reports to support renewal tracking, membership administration and Club mailing lists.
• Scan, file and maintain accurate membership documentation and records, ensuring information is handled confidentially.
• Create invoices and other membership documentation using approved templates.
• Support the ordering of Membership Team stationery and printed collateral, liaising with printers and suppliers when required.
• Provide general administrative support to the Membership Team and assist with ad hoc projects and tasks as required.

We are ideally looking for candidates who:

• Have previous experience in a customer-facing administrative, membership, account management or similar role.
• Have excellent written and verbal communication skills and a professional telephone manner.
• Are highly organised with excellent attention to detail and the ability to prioritise tasks and meet deadlines.
• Have strong numeracy skills and confidence handling payments and financial information.
• Have previous experience working with a CRM or database; Salesforce experience would be desirable.
• Are highly proficient in Microsoft Office, with at least an intermediate level of Excel.
• Are professional, articulate and well presented, with a naturally approachable manner.
• Are highly motivated and comfortable working within a small, process-driven team.
• Handle confidential information with discretion and professionalism.
• Are proactive, reliable and willing to support colleagues across the wider Membership Team.
• Have a positive attitude, good sense of humour and genuine interest in delivering an exceptional service.

The role is office based, Monday to Friday