Membership Administrator

Royal College of Anaesthetists; Greater London; Hybrid; GBP 33,000 - 40,000; Full time

Benefits offered by this job

26 days leave + bank holidays

Birthday leave

Healthcare through Benenden Health

Up to 12% pension contribution

Hybrid & flexible working

Wellbeing hour per week

Cycle to work & employee discounts

Training and development opportunities

Mental Health First Aiders & EAP

Job summary

The Royal College of Anaesthetists is seeking a Membership Administrator to support the Membership Engagement Manager and team in delivering an exceptional membership experience. You will advise on membership, benefits and subscriptions and maintain member data in our CRM.

You will handle sensitive data, process financial transactions, and provide consistent, professional communication across channels. The role requires meticulous organization and strong administrative skills.

Qualifications

• Experience in a similar role within a professional membership organisation or charity.
• Ability to handle sensitive data and process financial transactions.
• Excellent written and verbal communication, adaptable to different audiences.

Responsibilities

• Maintain accurate membership records and ensure correct subscription categories.
• Provide world-class customer service to members and external stakeholders.
• Deliver a responsive, high-quality service across phone, email and CRM channels.
• Identify and eliminate non-value-adding processes to enhance membership engagement.
• Process membership applications, training forms and upgrades in a timely manner.

Skills

CRM systems

Customer service

Data handling

Financial transactions

Attention to detail

Job description

Membership Administrator

Salary: £36,459 p.a.

Location: Hybrid Working – Remote / London

Contract Type: Full-time, Permanent

About the Role

We are seeking a Membership Engagement Administrator, who will play a key role in supporting the Membership Engagement Manager and the wider team to deliver an exceptional membership experience.

As a key member of the Membership Engagement team, you will support a positive membership experience by providing expert advice on membership, benefits and subscriptions, while ensuring member information is accurately maintained on our CRM system.

Key tasks and responsibilities include (but are not limited to):

• Play a key role in maintaining accurate membership records, ensuring members are in the correct subscription categories and subscriptions are collected promptly.
• Provide a world‑class customer service experience to our membership and external stakeholders.
• Champion improvement in member satisfaction by delivering a responsive, high-quality service across phone, email and CRM channels.
• Identify and eliminate non-value-adding processes and suggest improvements to enhance membership engagement.
• Processing of membership applications and training forms, as well as membership upgrades in a timely manner.

About You

We are looking for someone with experience in a similar role, ideally within a professional membership organisation or a charity organisation. You will be highly skilled at focusing on multiple workstreams simultaneously, with experience in handling sensitive data, processing financial transactions and working with CRM systems.

Excellent written and verbal communication and customer service skills are essential, including the ability to adapt communication to different audiences with sensitivity and professionalism. You will be exceptionally organised, possess a strong administrative background and demonstrate meticulous attention to detail in all aspects of your work.

The Package

• 26 days of annual leave, plus bank holiday
• 1 additional paid day of leave for the purpose of celebrating your birthday
• Healthcare support through Benenden Health
• Up to 12% pension contribution
• Hybrid and flexible working
• Wellbeing hour once a week
• Cycle to work and employee discounts schemes
• Training and development opportunities
• Access to Mental Health First Aiders and Employee Assistance Programmes

About the College

The Royal College of Anaesthetists (RCoA) is the professional body responsible for the specialty throughout the UK. We are the third largest medical royal college in the UK by membership. With a combined membership of more than 24,000 Fellows and Members, we ensure the quality of patient care by safeguarding standards in the three specialties of anaesthesia, intensive care and pain medicine.

At RCoA, equality, diversity and inclusion is an integral part of our culture so it is important to us that this is reflected in everything that we do. We welcome applications from all individuals irrespective of age, race, gender, sexual orientation, ethnicity, religion or belief, disability, marital status, or parental responsibilities to ensure we actively embrace an inclusive and representative culture that encourages, supports and celebrates our differences