Senior Membership Administrator

Royal College of Physicians; Liverpool; On-site; GBP 25,000 - 35,000; Full time

Job summary

A prestigious healthcare organization is seeking a highly organised Senior Membership Administrator in Liverpool. The role involves providing excellent customer service, managing membership processes, and collaborating with a dedicated team. Candidates should have experience in membership administration and CRM systems, with strong organizational skills. This is a full-time position aimed at supporting a community of 40,000 members, ensuring growth and retention.

Qualifications

• At least two years of experience in membership administration or similar role.
• Experience managing complex membership processes.
• Proactive and capable of managing multiple projects simultaneously.

Responsibilities

• Provide high-quality membership administration and customer service.
• Manage key membership processes throughout the member lifecycle.
• Collaborate to develop team performance and implement process improvements.

Skills

Customer service skills

Organizational skills

Team collaboration

Experience with CRM systems

Tools

Microsoft Dynamics

Job description

Overview

The Royal College of Physicians is seeking a highly organised and detail-oriented membership professional to join our team as Senior Membership Administrator, based in our Liverpool office. This role supports our community of 40,000 members, providing excellent customer service to support growth and retention as well as managing key membership processes. You will work in a busy, friendly team committed to high standards and will support the membership administration manager in developing team performance and process improvement.

Responsibilities

• Provide high-quality membership administration and customer service to support member growth, retention and engagement.
• Manage key membership processes throughout the member lifecycle, from recruitment through to renewal and retention.
• Collaborate with the membership administration manager to develop team performance and implement process improvements.
• Coordinate with staff, volunteers and stakeholders across Liverpool and the London office to ensure effective membership operations.
• Utilise CRM systems (e.g., Microsoft Dynamics) to support membership activities and reporting.

About you

• At least two years of experience in a membership administration or similar role.
• Experience managing complex membership processes and understanding the membership lifecycle from recruitment to renewal and retention.
• Friendly, approachable with excellent administrative and customer service skills.
• Experience using customer relationship management systems such as Microsoft Dynamics.
• Team-oriented with the ability to collaborate with a diverse range of staff, volunteers and stakeholders across locations.
• Proactive, well-organised and capable of managing multiple projects simultaneously in a busy environment.

Employment details

• Seniority level: Associate
• Employment type: Full-time
• Job function: Administrative
• Industry: Hospitals and Health Care

Equal Opportunity

The RCP positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status or pregnancy and maternity.

About the organization

The RCP is committed to educating, influencing and collaborating to improve health and healthcare for everyone. We value inclusivity and diverse perspectives and welcome applicants who reflect the 21st-century medical workforce and the diverse population we serve.

Location and alerts

Liverpool, England, United Kingdom