Membership Administrator

South West Community Chaplaincy; Greater London; Hybrid; GBP 26,000 - 36,000; Full time

Benefits offered by this job

26 days annual leave

Birthday leave

Healthcare through Benenden Health

Up to 12% pension contribution

Hybrid and flexible working

Wellbeing hour

Cycle to work

Employee discounts

Training and development

Mental Health First Aiders & EAP

Job summary

The Royal College of Anaesthetists is seeking a Membership Engagement Administrator to support the Membership Engagement Manager and team in delivering an exceptional membership experience. You will advise on membership, benefits and subscriptions, ensuring accurate CRM maintenance and excellent service across channels.

The role requires experience in a similar setting, handling sensitive data and processing financial transactions, with strong written and verbal communication.

Qualifications

• Experience in a similar role, ideally in a professional membership organisation or charity.
• Able to handle sensitive data and financial transactions.
• Excellent written and verbal communication and customer service skills.

Responsibilities

• Maintain accurate membership records and correct subscription categories.
• Provide world-class customer service to members and external stakeholders.
• Deliver high-quality service across phone, email and CRM channels.
• Identify and eliminate non-value-adding processes and suggest improvements.
• Process membership applications and upgrades promptly.

Skills

Customer service

CRM experience

Data handling

Attention to detail

Tools

CRM systems

Job description

About the Role

We are seeking a Membership Engagement Administrator, who will play a key role in supporting the Membership Engagement Manager and the wider team to deliver an exceptional membership experience.

As a key member of the Membership Engagement team, you will support a positive membership experience by providing expert advice on membership, benefits and subscriptions, while ensuring member information is accurately maintained on our CRM system.

Key tasks and responsibilities include (but are not limited to):

• Play a key role in maintaining accurate membership records, ensuring members are in the correct subscription categories and subscriptions are collected promptly.


• Provide a world-class customer service experience to our membership and external stakeholders.


• Champion improvement in member satisfaction by delivering a responsive, high-quality service across phone, email and CRM channels.


• Identify and eliminate non-value-adding processes and suggest improvements to enhance membership engagement.


• Processing of membership applications and training forms, as well as membership upgrades in a timely manner.

About You

We are looking for someone with experience in a similar role, ideally within a professional membership organisation or a charity organisation. You will be highly skilled at focusing on multiple workstreams simultaneously, with experience in handling sensitive data, processing financial transactions and working with CRM systems.

Excellent written and verbal communication and customer service skills are essential, including the ability to adapt communication to different audiences with sensitivity and professionalism. You will be exceptionally organised, possess a strong administrative background and demonstrate meticulous attention to detail in all aspects of your work.

The Package

This is a full-time, permanent position with a competitive employee benefits package, which includes (but is not limited to):

• 26 days of annual leave, plus bank holiday


• 1 additional paid day of leave for the purpose of celebrating your birthday


• Healthcare support through Benenden Health


• Up to 12% pension contribution


• Hybrid and flexible working


• Wellbeing hour once a week


• Cycle to work and employee discounts schemes


• Training and development opportunities


• Access to Mental Health First Aiders and Employee Assistance Programmes

Applicants must have the right to work in the UK and be resident in the UK at the time of application.

No agencies please.

About the College

The Royal College of Anaesthetists (RCoA) is the professional body responsible for the specialty throughout the UK. We are the third largest medical royal college in the UK by membership. With a combined membership of more than 24,000 Fellows and Members, we ensure the quality of patient care by safeguarding standards in the three specialties of anaesthesia, intensive care and pain medicine.

At RCoA equality, diversity and inclusion is an integral part of our culture so it is important to us that this is reflected in everything that we do. We welcome applications from all individuals irrespective of age, race, gender, sexual orientation, ethnicity, religion or belief, disability, marital status, or parental responsibilities to ensure we actively embrace an inclusive and representative culture that encourages, supports and celebrates our differences.