Membership Manager

Raffles Hotels & Resorts; London; On-site; GBP 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a dynamic Membership Manager to drive growth for its Spa & Wellness Club. This role involves establishing exclusive memberships, enhancing member retention, and developing business opportunities. You will engage with members through events and communication, ensuring they receive a world-class experience. Join a prestigious team where your contributions will foster lasting connections and elevate the overall guest experience. If you are passionate about hospitality and enjoy building relationships, this opportunity is perfect for you.

Benefits

31 days holiday including bank holidays

Staff meals while on duty

Free dry cleaning for uniform

Employer pension contribution of 3%

Enhanced sick pay

Life Assurance 1x salary

Employee assistance program

Season ticket loans

Colleague gifting for special occasions

Paid days off to move house or volunteer

Qualifications

• Experience in membership sales and customer relationship management.
• Strong communication and event planning skills.

Responsibilities

• Achieve membership sales and ensure high retention rates.
• Generate new business leads and manage member relations.

Skills

Membership Sales

Customer Relations

Business Development

Event Planning

Education

Bachelor's Degree in Hospitality or Business

Tools

Sales Reporting Software

CRM Systems

Job description

Join to apply for the Membership Manager role at Raffles Hotels & Resorts

Join to apply for the Membership Manager role at Raffles Hotels & Resorts

Company Description

Raffles London at The OWO on London’s Whitehall, unites the allure and heritage of Raffles with one of the world’s most historic addresses with a name is synonymous with luxury, glamour, and extraordinary adventure.

Company Description

Raffles London at The OWO on London’s Whitehall, unites the allure and heritage of Raffles with one of the world’s most historic addresses with a name is synonymous with luxury, glamour, and extraordinary adventure.

This fine Grade II* listed Edwardian building has been transformed with 120 rooms and suites along with a collection of 85 exceptional branded residences. Within The OWO destination there are a total of nine restaurants and three bars, including one by our signature chef Mauro Colagreco. The Guerlain spa and Pillar Wellness offer the latest in wellbeing, and a 600 seated-capacity grand ballroom, The Whitehall, is perfect for all kinds of special occasions and events.

Within these much-storied walls, where legendary statesmen and women once shaped the modern world, guests are now invited to discover new and inspiring emotions and connections.

At Raffles, you arrive as a guest, leave as a friend and return as family.

Job Description

The Membership Sales Manager is a foundational position that will play a critical role in driving the growth of the Spa & Wellness Club at Raffles London. While primarily focused on establishing an exclusive membership and managing an effective member retention programme, the Membership Sales Manager will drive business development and sales of all spa and wellness revenue streams. Developing communication between the spa and members, running membership events and updates to cement a strong connection between the Raffles and its members.

Responsibilities

Operation

• Achieve membership sales ahead of budget.
• Ensure membership retention is high through ongoing member relations and working with the wider team to ensure members have a world class experience.
• Deliver budgeted growth across all spa and wellness club income streams.
• Assist with preparing the annual sales and marketing plan.
• Work closely with the communications team to plan and execute marketing activity.
• Generate new business leads for groups, events, and corporate bookings.
• Produce accurate, transparent sales reports and analysis as required by Director of Wellbeing.
• Duty Manager shifts are requires
• Additional responsibilities in absence of line manager or senior employee.
• Performs other duties as required or assigned including working in a different department or restaurant, than usually assigned.
  
  

Additional Information

Why join our Raffles team?

Not only will you be joining one of the world’s best hotels you will also receive great benefits including:

• 31 days holiday including bank holidays plus a day extra for every year of your service up to 5 years.
• Staff meals whist on duty.
• Free dry cleaning for uniform.
• Employer pension contribution of 3%
• Enhanced sick pay.
• Enhanced maternity, paternity and adoption pay.
• Life Assurance 1x salary
• Employee assistance program, including virtual GP and financial advice.
• Season ticket loans and cycle to work scheme.
• Colleague gifting to celebrate special occasions.
• Paid days off to move house or give back time to a charity of your choice.
• Internal learning and development programmes tailored to you.
• Fun-filled events, whether that’s a pub quiz, team run or festive party.
• Employee benefit card offering discounted rates of up to 30% at Accor worldwide and Raffles London F&B outlets.
• Worldwide development opportunities across Accor’s extensive brand portfolio.
  
  

What are the Raffles Values?

Be You: Be creative, innovative, and enthusiastic, showing your personality and flair.

Be Kind: Demonstrates humility and generosity through emotional connection with colleagues and guests.

Be Happy: Consistently uplifting colleagues and guests through a joyful connection and positive personality.

Be Confident: Openly shares knowledge and skills with other colleagues to achieve excellence.

Have Your Purpose: Demonstrating care and responsibility within your role, to make a tangible impact on the business.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Hospitality

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