Membership Manager

TN United Kingdom; London; On-site; GBP 30,000 - 50,000; Full time

Job summary

Join a prestigious hotel as a Membership Sales Manager, where you'll drive growth for the Spa & Wellness Club. This role focuses on establishing exclusive memberships and enhancing member retention through exceptional service. You will collaborate with a dynamic team to create memorable experiences and manage all aspects of membership sales. The position offers a unique opportunity to work in a vibrant environment, contributing to the success of an esteemed establishment. If you're passionate about sales and customer engagement, this is the perfect opportunity to make a significant impact.

Benefits

31 days holiday including bank holidays

Staff meals whilst on duty

Free dry cleaning for uniform

Employer pension contribution of 3%

Enhanced sick pay

Life Assurance of 1x salary

Employee assistance program

Season ticket loans

Internal learning and development programmes

Employee benefit card for discounts

Qualifications

• Proven experience in sales management and customer relations.
• Ability to develop and execute marketing strategies.

Responsibilities

• Achieve membership sales and ensure high retention rates.
• Generate new business leads for events and corporate bookings.

Skills

Sales Management

Customer Relationship Management

Business Development

Event Planning

Education

Bachelor's Degree in Business or Related Field

Job description

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The Membership Sales Manager is a foundational position that will play a critical role in driving the growth of the Spa & Wellness Club at Raffles London. While primarily focused on establishing an exclusive membership and managing an effective member retention programme, the Membership Sales Manager will drive business development and sales of all spa and wellness revenue streams. Developing communication between the spa and members, running membership events and updates to cement a strong connection between the Raffles and its members.

Responsibilities

Operation

• Achieve membership sales ahead of budget.
• Ensure membership retention is high through ongoing member relations and working with the wider team to ensure members have a world class experience.
• Deliver budgeted growth across all spa and wellness club income streams.
• Assist with preparing the annual sales and marketing plan.
• Work closely with the communications team to plan and execute marketing activity.
• Generate new business leads for groups, events, and corporate bookings.
• Produce accurate, transparent sales reports and analysis as required by the Director of Wellbeing.
• Duty Manager shifts are required.
• Additional responsibilities in absence of line manager or senior employee.
• Performs other duties as required or assigned including working in a different department or restaurant than usually assigned.

Additional Information

Why join our Raffles team?

Not only will you be joining one of the world’s best hotels, but you will also receive great benefits including:

• 31 days holiday including bank holidays plus a day extra for every year of your service up to 5 years.
• Staff meals whilst on duty.
• Free dry cleaning for uniform.
• Employer pension contribution of 3%.
• Enhanced sick pay.
• Enhanced maternity, paternity and adoption pay.
• Life Assurance of 1x salary.
• Employee assistance program, including virtual GP and financial advice.
• Season ticket loans and cycle to work scheme.
• Colleague gifting to celebrate special occasions.
• Paid days off to move house or give back time to a charity of your choice.
• Internal learning and development programmes tailored to you.
• Fun-filled events, whether that’s a pub quiz, team run or festive party.
• Employee benefit card offering discounted rates of up to 30% at Accor worldwide and Raffles London F&B outlets.
• Worldwide development opportunities across Accor’s extensive brand portfolio.

What are the Raffles Values?

Be You: Be creative, innovative, and enthusiastic, showing your personality and flair.

Be Kind: Demonstrates humility and generosity through emotional connection with colleagues and guests.

Be Happy: Consistently uplifting colleagues and guests through a joyful connection and positive personality.

Be Confident: Openly shares knowledge and skills with other colleagues to achieve excellence.

Have Your Purpose: Demonstrating care and responsibility within your role, to make a tangible impact on the business.