Membership Manager

FAIRMONT; London; On-site; GBP 30,000 - 60,000; Full time

Job summary

Join a prestigious hotel as a Membership Sales Manager, where you will lead the growth of the Spa & Wellness Club. This role is pivotal in establishing exclusive memberships, enhancing member retention, and driving revenue across spa and wellness services. You will engage with members, organize events, and collaborate with a dynamic team to deliver an exceptional experience. With a commitment to excellence, this position offers a unique opportunity to influence the guest experience in an iconic setting. Be part of a team that values creativity, kindness, and joy, and enjoy a range of benefits that support your career and well-being.

Benefits

31 days holiday including bank holidays

Staff meals while on duty

Free dry cleaning for uniforms

Employer pension contribution of 3%

Enhanced sick pay and parental leave

Life assurance of 1x salary

Employee assistance program

Season ticket loans

Celebratory colleague gifting

Employee benefit card for discounts

Qualifications

• Proven track record in sales and membership management.
• Strong communication skills for member relations.

Responsibilities

• Achieve membership sales targets and ensure high retention.
• Organize membership events and strengthen member relationships.

Skills

Sales Management

Customer Relationship Management

Marketing Strategy

Event Coordination

Education

Bachelor's Degree in Business or Hospitality

Job description

Company Description

Raffles London at The OWO, located on London’s Whitehall, combines the allure and heritage of Raffles with one of the world’s most historic addresses. The name is synonymous with luxury, glamour, and extraordinary adventure.

This Grade II* listed Edwardian building has been transformed to include 120 rooms and suites, along with 85 branded residences. Within The OWO, there are nine restaurants and three bars, including one by our signature chef Mauro Colagreco. The Guerlain spa and Pillar Wellness offer the latest in wellbeing, and a grand ballroom, The Whitehall, with a 600-seat capacity, is perfect for special occasions and events.

Within these historic walls, where legendary statesmen and women once shaped the modern world, guests are now invited to discover new and inspiring emotions and connections.

At Raffles, you arrive as a guest, leave as a friend, and return as family.

Job Description

The Membership Sales Manager is a key position responsible for driving the growth of the Spa & Wellness Club at Raffles London. The role focuses on establishing an exclusive membership, managing member retention, and developing business across all spa and wellness revenue streams. The Manager will facilitate communication between the spa and members, organize membership events, and strengthen the relationship between Raffles and its members.

Responsibilities

• Achieve membership sales targets ahead of budget.
• Ensure high membership retention through ongoing member relations and collaboration with the team to provide a world-class experience.
• Deliver budgeted growth across all spa and wellness income streams.
• Assist in preparing the annual sales and marketing plan.
• Coordinate with the communications team to plan and execute marketing activities.
• Generate new business leads for groups, events, and corporate bookings.
• Produce accurate sales reports and analysis as required by the Director of Wellbeing.
• Participate in Duty Manager shifts as required.
• Perform additional duties in the absence of line managers or senior staff, including working in different departments or outlets as needed.

Additional Information

Why join our Raffles team?

Joining one of the world’s best hotels comes with great benefits, including:

• 31 days holiday including bank holidays, plus an extra day for each year of service up to 5 years.
• Staff meals while on duty.
• Free dry cleaning for uniforms.
• Employer pension contribution of 3%.
• Enhanced sick pay, maternity, paternity, and adoption pay.
• Life assurance of 1x salary.
• Employee assistance program, including virtual GP and financial advice.
• Season ticket loans and cycle-to-work scheme.
• Celebratory colleague gifting for special occasions.
• Paid days off for moving house or volunteering.
• Tailored internal learning and development programs.
• Fun events like quizzes, team runs, and festive parties.
• Employee benefit card offering discounts up to 30% at Accor worldwide and Raffles London F&B outlets.
• Opportunities for worldwide development across the Accor brand portfolio.

What are the Raffles Values?

Be You: Show creativity, innovation, and enthusiasm, expressing your personality and flair.

Be Kind: Demonstrate humility and generosity through emotional connection with colleagues and guests.

Be Happy: Uplift colleagues and guests with joy and positivity.

Be Confident: Share knowledge and skills openly to achieve excellence.

Have Your Purpose: Show care and responsibility to make a tangible business impact.