Membership Manager

21c Museum Hotels; London; On-site; GBP 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a Membership Sales Manager to drive growth for its Spa & Wellness Club. This role is pivotal in establishing an exclusive membership and managing member retention programs. The ideal candidate will excel in sales management and customer relations, ensuring a world-class experience for members. Join a dynamic team that values creativity and positivity, and enjoy a range of benefits including generous holiday allowances, tailored development programs, and opportunities for career advancement within a prestigious brand. If you are passionate about wellness and hospitality, this is the perfect opportunity for you.

Benefits

31 days holiday including bank holidays

Staff meals while on duty

Free uniform dry cleaning

Employer pension contribution of 3%

Enhanced sick, maternity, paternity, and adoption pay

Life assurance of 1x salary

Employee assistance programs

Season ticket loans and cycle-to-work schemes

Celebratory colleague gifting

Discounted rates up to 30% at Raffles

Qualifications

• Proven experience in sales management and customer relations.
• Strong ability to develop and execute marketing strategies.

Responsibilities

• Achieve membership sales targets and ensure high retention.
• Drive growth across spa and wellness income streams.
• Collaborate on marketing activities and generate new leads.

Skills

Sales Management

Customer Relationship Management

Event Organization

Marketing Strategy

Education

Bachelor's Degree in Business or Hospitality

Job description

Company Description

Raffles London at The OWO, located on London’s Whitehall, combines the allure and heritage of Raffles with one of the world’s most historic addresses. The name is synonymous with luxury, glamour, and extraordinary adventure.

This Grade II* listed Edwardian building has been transformed into a property with 120 rooms and suites, along with 85 branded residences. The destination features nine restaurants and three bars, including one by signature chef Mauro Colagreco. The Guerlain spa and Pillar Wellness offer the latest in wellbeing, and a grand ballroom, The Whitehall, with a 600-seat capacity, is ideal for events and special occasions.

Within these historic walls, once shaped by legendary statesmen and women, guests are invited to discover new and inspiring emotions and connections.

At Raffles, you arrive as a guest, leave as a friend, and return as family.

Job Description

The Membership Sales Manager is a key role responsible for driving the growth of the Spa & Wellness Club at Raffles London. The focus is on establishing an exclusive membership, managing member retention programs, and driving business development across all spa and wellness revenue streams. This includes developing communication channels with members, organizing membership events, and maintaining a strong connection between Raffles and its members.

Responsibilities

• Achieve membership sales targets ahead of budget.
• Ensure high membership retention through ongoing member relations and delivering a world-class experience.
• Drive budgeted growth across all spa and wellness income streams.
• Assist in preparing the annual sales and marketing plan.
• Collaborate with the communications team to plan and execute marketing activities.
• Generate new leads for groups, events, and corporate bookings.
• Produce accurate sales reports and analysis as required by the Director of Wellbeing.
• Participate in Duty Manager shifts as required.
• Perform additional duties in the absence of line managers or senior staff, including cross-departmental work.

Additional Information

Why join our Raffles team?

Enjoy benefits such as:

• 31 days holiday including bank holidays, plus an extra day for each year of service up to 5 years.
• Staff meals while on duty.
• Free uniform dry cleaning.
• Employer pension contribution of 3%.
• Enhanced sick, maternity, paternity, and adoption pay.
• Life assurance of 1x salary.
• Employee assistance programs, including virtual GP and financial advice.
• Season ticket loans and cycle-to-work schemes.
• Celebratory colleague gifting.
• Paid days off for moving house or volunteering.
• Tailored learning and development programs.
• Fun events like quizzes, team runs, and parties.
• Discounted rates up to 30% at Raffles London and worldwide through employee benefit cards.
• Development opportunities within the extensive Accor brand portfolio.

Our Values

Be You: Showcase creativity, innovation, and enthusiasm.

Be Kind: Demonstrate humility and generosity through emotional connection.

Be Happy: Uplift colleagues and guests with positivity.

Be Confident: Share knowledge and skills openly to achieve excellence.

Have Your Purpose: Show care and responsibility to make a tangible impact.