Membership Manager

Accor; London; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a dynamic Membership Sales Manager to spearhead the growth of its Spa & Wellness Club. This role is pivotal in establishing exclusive memberships and enhancing member experiences. You'll drive business development across various revenue streams while fostering strong connections with members. Join a prestigious team that values creativity, kindness, and positivity, and enjoy a wealth of benefits including generous holiday allowances, tailored development programs, and opportunities for global advancement within the brand. If you are passionate about wellness and exceptional service, this is the opportunity for you.

Benefits

31 days holiday including bank holidays

Staff meals while on duty

Free uniform dry cleaning

Employer pension contribution of 3%

Enhanced sick pay and parental leave

Life assurance equivalent to 1x salary

Employee assistance program

Season ticket loans

Paid days off for moving house or volunteering

Employee benefit card with discounts

Qualifications

• Proven track record in sales and membership management.
• Strong communication and interpersonal skills.

Responsibilities

• Achieve membership sales targets and ensure high retention rates.
• Organize membership events and maintain member relations.
• Collaborate with marketing to drive business development.

Skills

Sales Management

Customer Relationship Management

Event Planning

Business Development

Education

Bachelor's Degree in Business or Hospitality

Job description

Company Description

Raffles London at The OWO, located on London’s Whitehall, combines the allure and heritage of Raffles with one of the world’s most historic addresses. The name is synonymous with luxury, glamour, and extraordinary adventure.

This Grade II* listed Edwardian building has been transformed to include 120 rooms and suites, along with 85 branded residences. The OWO destination features nine restaurants and three bars, including one by signature chef Mauro Colagreco. The Guerlain spa and Pillar Wellness offer the latest in wellbeing, and a grand ballroom, The Whitehall, with a 600-seat capacity, is perfect for events and special occasions.

Within these historic walls, once shaped by legendary statesmen and women, guests are invited to discover new emotions and connections.

At Raffles, you arrive as a guest, leave as a friend, and return as family.

Job Description

The Membership Sales Manager plays a critical role in driving the growth of the Spa & Wellness Club at Raffles London. The focus is on establishing an exclusive membership, managing member retention programs, and driving business development across all spa and wellness revenue streams. This includes developing communication channels with members, organizing membership events, and maintaining a strong connection between Raffles and its members.

Responsibilities

• Achieve membership sales targets ahead of budget.
• Ensure high membership retention through ongoing member relations and delivering a world-class experience.
• Deliver growth across all spa and wellness income streams.
• Assist in preparing the annual sales and marketing plan.
• Collaborate with the communications team to execute marketing activities.
• Generate new leads for groups, events, and corporate bookings.
• Produce accurate sales reports and analysis for the Director of Wellbeing.
• Participate in Duty Manager shifts as required.
• Perform additional duties in the absence of line managers or as assigned, including working in different departments or outlets.

Additional Information

Why join our Raffles team?

Joining one of the world’s best hotels comes with great benefits, including:

• 31 days holiday including bank holidays, plus an extra day for each year of service up to 5 years.
• Staff meals while on duty.
• Free uniform dry cleaning.
• Employer pension contribution of 3%.
• Enhanced sick pay, maternity, paternity, and adoption pay.
• Life assurance equivalent to 1x salary.
• Employee assistance program, including virtual GP and financial advice.
• Season ticket loans and cycle-to-work scheme.
• Celebratory colleague gifting.
• Paid days off for moving house or volunteering.
• Tailored learning and development programs.
• Fun events like quizzes, team runs, and parties.
• Employee benefit card with discounts up to 30% at Accor worldwide and Raffles F&B outlets.
• Opportunities for worldwide development within the Accor brand portfolio.

What are the Raffles Values?

Be You: Be creative, innovative, and enthusiastic, showing your personality and flair.

Be Kind: Demonstrate humility and generosity through emotional connections with colleagues and guests.

Be Happy: Uplift colleagues and guests through joy and positivity.

Be Confident: Share knowledge and skills openly to achieve excellence.

Have Your Purpose: Show care and responsibility to make a tangible business impact.